Service Coordinator

Job Description

Job Description

Job Title: Service Coordinator

Company: Security 101

Location: Detroit, MI

Job Summary:

Security 101 is now recruiting for a Service Coordinator to work with our Senior Service Coordinator in tracking service contracts, active dispatching of service technicians, billing, and parts repair tracking.

Salary and Benefits:

Hourly wage varies from $20.00-$28.00 non-exempt, commensurate with skills, product knowledge and experience. Our benefits include medical, dental, vision, prescription coverage, 401(k) plan, paid holidays, PTO and more.

The Right Candidate:

• Must have prior experience in dispatching service personnel and the ability to effectively communicate to customers and technicians’ requirements for scheduling service-related issues.

• Excellent written and verbal communication skills are a must.

• Must be detail oriented.

• Follow Through Skills

• Timely, accurate and efficient handling of paperwork

• Timely and accurate update of each job and contract files

• Professional, business-like manners with Customers and Service Technicians

• Strong customer relations and results orientation

• Clear, Articulate speaking voice

Responsibilities:

• Ensuring all Service call details including labor, parts and issues are properly logged into the Security 101 Software application, and ensuring such information is available to the Accounts Receivable department for proper invoicing of customers.

• Maintains Customer Service Contract information database up to date in the Security 101 Software Application.

• Responsible for working with the Service Dispatcher in the tracking of material orders, repairs and returns.

• Responsible for assigning scheduled maintenance calls to Service Technicians.

• Maintain all Customer Service Department files up to date.

• Assist Service Dispatcher in the Operations-to-Service Turnover process.

• Maintains Customer warranty information up to date.

• Works with the Service Dispatcher on special projects and other duties as assigned.

Education:

• High School (or GED) minimum requirement.

• 2-year associate’s degree.

About Security 101:

Security 101 is a provider of integrated electronic security solutions to a diversified set of commercial customers across multiple end markets, including healthcare, education, financial, and government, among others. Security 101 delivers a full-service offering of electronic security services and products including the design, installation, and maintenance of access control, video surveillance, intrusion detection, and visitor management solutions. Founded in 2005 and based in West Palm Beach, FL, Security 101 has 52 locations in the U.S. For more information, please visit

Security 101 is a DFWP and EOE organization with a team-oriented work environment.