Cleanroom Sales Service Specialist II

The Cleanroom Sales Service Specialist II will provide superior customer service by determining customer needs and responding to those needs in a timely manner.

Key Responsibilities:

• Answer internal and external customer inquiries in a prompt, professional manner.
• Assist customers with requests for quotation, order entry, expediting, shipping and documentation.
• Coordinate order changes, priorities, and unique requests between Purchasing, Scheduling, Manufacturing.
• Assist in determining the appropriate Plascore product suitable for the customer's application.
• Provide feedback to Sales and Engineering on customer product requirements.
• Review and verify customer purchase order aligns with the agreed upon contract details of the order.
• Log customer complaints, assist with investigations and follow through to their closing.
• Update customer contact information on Plascore's contact management system within SAP.
• Assist in improvements of Plascore ERP systems. Complete assignments given in reference to SAP including enter and cost new part numbers in SAP
• Complete continuous improvements projects pertaining to productivity, product improvements, and job improvements.
• Participate with the team in measuring sales performance and analyzing trends.
• Manage and maintain cleanroom collateral materials.
• Maintain a clean and safe work environment at all times and continually looks for ways to improve job efficiency and performance.
• Participate in Team building activities for the improvement of Plascore.
• Perform all reasonably related duties as assigned.

Qualifications:

• At least two years progressively more responsible experience
• In addition to the knowledge normally acquired through a general high school education, the job requires a specialized skill or knowledge which may be obtained in high school or during a very brief period of intensive preparation outside of school
• Strong attention to detail

Additional Requirements :

• Must be eligible to work on programs subject to ITAR (International Traffic in Arms Regulations).

Plascore is an established global manufacturer of honeycomb core, composite structures, and cleanrooms. Plascore's lightweight, industrial strength, honeycomb technology is utilized for a multitude of applications within the aerospace, automotive and marine industries. Plascore is an employee driven organization, fueled by professional teams with dedicated years of service to manufacturing.

Plascore Benefits:

Bonus Programs

• $1,200 Employee Referral Bonus - Paid in monthly increments.
• Quarterly Bonus- based on business unit metrics

Health Benefits

• Health Insurance (Medical, Dental, Vision) with Flex Spending or Health Savings Accounts
  • Free high-deductible health plan for employee only coverage.
• New Hires are eligible for health insurance benefits on day one!
• Company provided short-term and long-term disability coverage
• Employee Assistance Program- including legal & professional counseling services

Paid Time Off

• Paid and unpaid vacation totaling 6 weeks (years of service determines paid portion)
• 8-week paid sabbatical for every 10 years of service
• Paid Holidays
• Parental Leave

401(K) & Roth 401(K)

• 50% match up to 6% for all participating employees.

Educational Support

• Tuition Reimbursement for job-related and certificate programs
• Dependent scholarship to cover up to 100% of tuition cost for child dependents
• Use of training grants like GoingPro to allow for professional development

Childcare

• Flex Spending Account for childcare
• Tri-Share childcare program (2/3 of childcare costs covered)

Company Events

• Annual company picnic
• Annual golf outing
• Annual holiday party

Other Perks

• White-Caps baseball ticket raffles
• Discounts available at: MVP Athletic Club, Stellantis, Bedslide, Enterprise rentals, RX Optical
• Clean work environment
• Smooth pace of work
• Family owned and operated.
• Security of work for an established, growing company that serves a diverse customer base.
• Bi-Weekly Pay

Consistent with the Americans with Disabilities Act (ADA), it is the policy of Plascore to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Talent Acquisition team at [email protected].

Plascore is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic.