Inside Sales Assistant

Job Description

Job Description

Position Summary

We are seeking a highly organized and customer-focused Inside Sales Assistant to join our growing team. This critical role supports our Sales and Customer Service functions by managing customer orders, preparing quotes, maintaining accurate records, and ensuring timely communication with internal teams and external customers. The ideal candidate will thrive in a fast-paced, detail-oriented environment and take pride in delivering an excellent customer experience.

Key Responsibilities

• Enter and manage customer orders accurately in ERP/CRM systems
• Monitor open orders and proactively communicate lead times or changes
• Prepare and send quotes for standard products
• Support outside sales representatives with data, reports, and proposals
• Respond promptly to customer inquiries via phone and email
• Provide updates on order status, shipments, and delivery schedules
• Handle basic complaints and coordinate resolution with internal teams
• Work closely with production, planning, shipping, and purchasing teams
• Maintain accurate and up-to-date customer records
• Prepare weekly and monthly sales/order reports for management
• Identify opportunities to improve customer experience and workflows
• Participate in training to build product knowledge and sales skills

Required Qualifications

• Associate’s degree (Business, Sales, or related field) OR equivalent experience
• 2+ years of experience in customer service, inside sales, or order management
• Strong proficiency with Microsoft Excel (pivot tables, vlookup) and PowerPoint for reporting and presentations
• Strong written and verbal communication skills
• Excellent organizational skills with keen attention to detail
• Ability to manage multiple priorities and deadlines in a fast-paced environment

Preferred Qualifications

• Experience working in a manufacturing or technical product environment
• Familiarity with quoting processes, pricing, and lead-time calculations
• Exposure to quality management systems and understanding of lead times

Key Competencies

• Customer-focused mindset with strong problem solving skills
• Ability to work independently and as part of a team
• Positive, proactive attitude with a commitment to follow through
• Strong sense of urgency and accountability

Performance Metrics

• Order entry accuracy and on time processing
• Quote turnaround time
• Customer response time and satisfaction
• Support provided to outside sales (timeliness and quality of data)

Compensation & Benefits

Base Pay Range: $19 – $22 per hour (approx. $39,500 – $45,500 annually), based on experience and qualifications.
Comprehensive benefits package including health, dental, vision, 401(k) and paid time off.

Growth Opportunities

This role offers a clear path to advance into Inside Sales Representative, Account Manager, or Customer Service Team Lead positions as performance and business needs allow.