Member Feedback Coordinator -Specialty Programs

Overview:

HarmonyCares is one of the nation’s largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice.

Our Mission – To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.

Our Shared Vision – Every patient deserves access to quality healthcare.

Our Values – The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.

Why You Should Want to Work with Us

• Health, Dental, Vision, Disability & Life Insurance, and much more
• 401K Retirement Plan (with company match)
• Tuition, Professional License and Certification Reimbursement
• Paid Time Off, Holidays and Volunteer Time
• Paid Orientation and Training
• Day Time Hours (no holidays/weekends)
• Great Place to Work Certified
• Established in 11 states
• Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!

More details about the benefits we offer can be found at .

Responsibilities:

The Member Feedback Coordinator - Specialty Programs is responsible for overseeing member complaints for the Complete Health Assessment (CHA) team. The Member Feedback Coordinator - Specialty Programs, will be responsible for ensuring that all member complaints are addressed, tracked, and reported as required by the health plan contracts.

Essential Duties and Responsibilities

• Receive and document member complaints that are obtained live, through email, or from recorded voice mail
• Intake and document live member complaints throughout the workday
• Monitor email and voice mail to follow up with members who have a complaint or concern
• Track all member complaints in required tracking tool
• Generate ad hoc and scheduled complaint reports
• Escalate complaints according to organization Compliance requirements
• Maintain strict confidentiality when managing complaints
• Identify complaint trends and offer suggestions to prevent future member complaints related to identified trends.

In this role you may work with. . .

• Compliance Department
• CHA Clinical Team
• CHA Operations Team
• CHA Call Center
• Members
• PCP Offices
• Health plans

Qualifications:

Required Knowledge, Skills, and Experience

• High School Degree
• 3-5 years of Customer Service Experience
• Excellent verbal and written communication skills
• Proficiency in personal computer use, including e-mail, clinical, word processing, spreadsheet and presentation software
• Ability to coordinate complex activities across functional lines of operations, under tight timelines
• Must be able to relate professionally and positively to physicians, providers and staff with excellent communication,

Preferred Knowledge, Skills and Experience

• Bachelor's degree
• Healthcare Experience
• Outbound Dialer Experience

Posted Max Pay Rate: USD $24.14/Hr. Posted Min Pay Rate: USD $18.61/Hr. Pay Transparency: Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations. Notice:

HarmonyCares and HarmonyCares Hospice are not affiliated with Harmony Hospice Care. HarmonyCares Hospice does not conduct business in OH. HarmonyCares Hospice conducts business in MI, VA, WI, TX, IN, IL.