Program manager

SUMMARY:

The Program Manager, Volunteers of America-Michigan (VOAMI) is an at-will position that will report directly to the Director of Social Services. This position will be responsible for the Supportive Services for Veteran Families (SSVF) program. This role works in collaboration with all SSVF Program Managers for all activities related to the SSVF grant at VOAMI. This role will also provide primary support for all services on the West side of Michigan and will be highly visible in community relations and communication.

ESSENTIAL JOB FUNCTIONS:

• Lead and manage the daily operations of the grant, including staff, clients, and stakeholders, such as landlords, VA partners, and community partners

• Conducts and oversees the development and implementation of individualized service plans

• Assist in developing, implementing, and monitoring program budget in collaboration with all SSVF Program Managers and Director of Social Services

• Develop internal program performance metrics and monitor performance compared to grant expectations

• Monitor systems to assure efficient and economically sound operations

• Ensure compliance with VOAMI policies and procedures

• Assure employee and client safety and proper risk control of known hazards

• Manages and responds to crises and emergencies

• Actively coach and develop staff in case management best practices (data quality, case file integrity, client interaction, individualized service plans, etc.)

• Manage grant renewals, reports, budgets and correspondence relative to assigned programs

• Collaborate with the Director of Social Services to ensure efficient program operations and build relationships with community partners and other program stakeholders

• Take ownership of program operations, and cooperate with the Compliance team on correcting exceptions and/or implementing recommendations

• Assist with CARF accreditation planning and implementation

• Meets with VA and community service agencies to provide coordination of collaborative efforts and ensure cooperation and coordination for providing comprehensive services

• Write periodic reports to comply with grant requirements

• Oversee data collection and billing for grants

• Participate in required program meetings/conferences

• Assist with case management platform training and use with program staff

• Review and certify client eligibility, and complete financial assistance requests

• Provide guidance to both frontline and support staff on program guidelines and regulations

• Assure accuracy of database systems information

RELATED JOB FUNCTIONS:

• Recruit, interview, hire, and train staff for SSVF programs on the west side of Michigan

• Oversee the daily operations of the program

• Provide constructive and timely performance evaluations

• Develop/Maintain partnerships with community resources, community Continuums of Care and referral sources

• Issue discipline when necessary and in accordance with company policy

• Other duties as assigned by the Vice President of Social Services

SUPERVISION:

• SSVF Service Coordinators

• SSVF Peer Support Specialists

• SSVF Housing Navigator

• SSVF Healthcare Navigators

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Extensive knowledge of the principles, procedures, and best practices in the industry

• Knowledge of mental illness, trauma, substance abuse, physical disability and other common barriers for the served population, and an ability to work with these individuals

• Knowledge of the fundamentals of grants and contracts

• Ability to work flexible hours and travel as required

• Knowledge of advocacy, community service and referral

• Excellent organizational skills and attention to detail

• Strong supervisory and leadership skills

• Strong analytical and problem-solving skills

• Ability to organize and perform work independent of direct supervision

• Ability to use sound judgment in crisis situations

• Ability to work effectively with individuals of varying incomes, skill levels, experiences, and backgrounds

• Ability to manage multiple tasks simultaneously through effective planning

• Ability to commit to the VOAMI mission

REQUIRED EDUCATION AND EXPERIENCE:

• Bachelor’s Degree in Human Service field is preferred or equivalent work experience in Human Services

• Minimum of three years of experience in human services field with three years of program management required

• Must maintain a valid Michigan driver’s license and driving record that satisfies insurability requirements

ESSENTIAL REQUIREMENTS:

Physical Requirements:

The physical demands described are representative of those that must be met by an employee to successfully perform the essential duties of this job. While performing the duties of this job the employee is frequently required to sit, stand, walk, talk, see, hear, use hands and fingers to manipulate keys on a keyboard, and drive. The vision requirement includes close and distant vision. Occasionally required to lift up to 10 pounds. Reasonable accommodations may be made to enable individuals with disabilities to complete the application process or to perform the essential duties of the job. To request an accommodation, please contact: [email protected].

Environmental Working Requirements:

Work is done in either an on-site or remote office environment with exposure to computer screens. Assignments may require work to be done on an individual basis or in teams with members at various staffing levels. The work environment,

at times, may subject staff to behavioral and medical events that could be physically hazardous.

Other Requirements:

• The ability to work various shifts and irregular hours to meet agency’s needs; Attendance on scheduled shifts and participation in mandatory meetings and trainings.

VOAMI is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, national origin, disability, veteran status, or other legally protected characteristics.