Digital Services Lending Specialist

Job Description

Job Description

Our Purpose

At Vibe, we are driven by our mission to elevate community and create opportunity . We believe in fostering an environment of inclusivity where every team member has the chance to grow professionally. Guided by our core values – be i nclusive, educate, embrace change, and seek opportunities - we are dedicated to making a positive impact in the lives of our members and communities. As we continue to grow and expand our team, we are seeking passionate individuals who share our vision and are eager to join us in our journey. If you are someone who is passionate about making a difference and is committed to creating a brighter future for our communities, we invite you to explore this exciting opportunity at Vibe!

Position Purpose

This position is responsible for greeting members over the phone; courteously and professionally while speaking to them about Vibe Credit Union's consumer loan products. Additionally, the Specialist cross-sells services and products, process other financial services, updates and maintains records.

Essential Duties

• Meets established Sales and Service goals
• Has comprehensive knowledge of the Credit Union's products and services and cross sells them to members
• Competently interviews members and potential members by phone and educates them about various consumer loan products
• Determines membership eligibility for non-members interested in obtaining a loan
• Answers member questions and assists members with resolving account disputes; researches and corrects errors
• Processes consumer loans from application origination through disbursement, which includes interviewing an applicant, obtaining financial data, completing application, running credit bureau reports, verifying employment, income, and financial obligations
• Performs credit counseling including which products fit their needs
• Understands regulations and internal policies related to Bank Secrecy Act (BSA) and completes annual training
• Other duties may be assigned

Education/Experience

• High School Graduate or Equivalent
• Thorough knowledge of member services and products
• One to three years of related experience
• Sales experience required

Skills/Abilities

• Excellent phone communication skills
• Works well under pressure in a busy work environment
• Strong customer service skills
• Ability to multi-task
• Must be able to correspond effectively with members

Physical Requirements

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the position. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions of the position. While performing the responsibilities of the job, the employee is required to hear, see, talk, stand, walk, stoop, kneel, lift, push, pull, and grasp.

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