Warranty Claims Processing Position

Warranty Claims Processing Position

Full-time Warranty Claims Processing Position. This position is ideal for an individual with related experience, effective skills, is detail-oriented, and has effective communication skills. This is a great opportunity to join a growing and successful dealer group!

Responsibilities:

• Specific responsibility for the processing multiple warranty claims and warranty parts returns
• Communicates and coordinates with manager affectively
• Follow a warranty process that is timely, thorough, and accurate
• Perform Service Writer duties when required

Primary Duties:

• File warranty claims
• Ship heavy-duty truck parts to various vendors
• Process and file paperwork such as sales, parts, and service documentation per supervisor direction
• Fill in as service advisor as needed and directed
• Answer multi-line telephone as required
• Greet customers and handle their questions and concerns quickly, efficiently and professionally
• Accept payments for products and services provided and ensure transaction is documented accordingly
• Other office duties as assigned

• Understanding of basic accounting principles
• Must be highly organized, detail-oriented, and results driven
• Ability to prioritize and handle numerous tasks simultaneously
• Computer skills with an emphasis on word processing and spreadsheet programs

• Opening and closing repair orders as required
• Ensuring proper company and warranty processes are followed
• Preparing and presenting accurate repair estimates as needed
• Obtaining repair authorizations as needed
• Keeping all parties updated on diagnostics and repair progress as needed (when filling in SA Role)
• Report to warranty manager as directed

Qualifications

• Related experience preferred
• Understanding of basic accounting principles
• Organized and friendly personality
• Effective written and oral communication skills
• Computer skills with an emphasis on word processing and spreadsheet programs
• Time management skills
• Fantastic communication skills with your customers
• Ability to work in a dealership environment to include 8 - 10 hour day
• Ability to sit, stand, bend, kneel, stoop and lift/move up to 25 lbs. on a regular basis
• Professional, well-groomed personal appearance
• Clean driving record / reliable transportation
• Understanding of technical / mechanical background in the mechanical repair field

Benefits

• Medical, Dental, Vision insurance plans.
• 401K Plan with match to support your financial future.
• PTO and paid holidays for work-life balance.
• Family-owned and operated, fostering a supportive work environment.
• Focus on health and wellness for all employees.