Host/Food Runner

Job Description

Job Description

You serve as the face of the business for one of the busiest, biggest bars in Ann Arbor, proudly welcoming and greeting our guests. You bring a respectful and cheerful attitude to each shift as you monitor the table rotation and seat our guests comfortably. You’re a core team member as you’re the first point of interaction for our high-volume, energetic college-aged crowds who are eager to celebrate, catch a game, dance, and enjoy a beverage/meal. You also fulfill a critical role as you team with the kitchen and server staff to deliver food to guests in a friendly, professional and knowledgeable manner.

Responsibilities:

• Completes standard processes using Good Time Charley’s endorsed methods

• Supports other team members to ensure smooth operations and a seamless customer experience

• Greet and make customers feel welcome

• Completes side work with professionalism and commitment to quality

• Controls flow of seating; manages ebb and flow and ensures even table rotation

• Brings a positive attitude every shift and treats everyone (clients and colleagues alike) with respect

• Maintains composure, remains calm and patient despite dynamic, fast-paced environment

• Is consistent with service approach and models organization’s values

• Along with the rest of the team, helps with general bussing and conducts light cleaning

• Performs opening and closing duties with thoroughness and attention to detail

• Uses excellent customer service and displays friendliness throughout the course of every shift

• Ensure guest satisfaction and maximizing financial success of our restaurant by leveraging effective communication skills; builds long-term relationships

• Presents restaurant (and patio) at its best with a strong commitment to cleanliness

Benefits:

Fun place to work!

Meal benefits

Competitive pay

Provided uniforms (for Food Runners)

Need to know:

Our restaurant layout may require you to negotiate two flights of stairs

Food Runners may carry up to 25 lbs on a tray each shift

Must be available for ALL University of Michigan football home games

Hosts are required to wear dressy casual attire

No experience required, but is preferred – great entry level position!