Practice Experience Specialist

Job Description

Job Description

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Who We Are

WRS is a medical device company headquartered in Ann Arbor, MI. We offer world-class multi-modal post-op pain management for orthopedic excellence. We focus on systems that improve patient recovery and practice management. We do all of this while combating the Opioid Epidemic. We are located in the heart of downtown Ann Arbor, MI, and we are looking for a full-time Practice Experience Specialist. Hybrid work is available.

We offer a best-in-class benefits package, including medical, dental, and vision coverage, unlimited PTO, a 401 (k) plan, company-paid life insurance, and long-term disability benefits. We also host frequent company-sponsored events and offer lunches, snacks, and refreshments in the office.

Our culture is one of caring and collaboration, and we enjoy a flexible and team-oriented environment.

What You'll Do

• Manage phone communication with the practice offices and the sales force throughout the day to ensure timely and effective responses
• Utilize multiple databases to maintain accurate and up-to-date prescription documentation and patient records
• Monitor and manage several email inboxes for various functions of work, ensuring all requests are addressed promptly and efficiently
• Perform administrative tasks, including entering patient prescriptions accurately and promptly, ensuring all tasks are well executed
• Provide exceptional customer service to customers (office staff and the sales force) in a helpful and professional manner
• Establish and foster strong relationships with office staff, internal teams, and the external sales force to promote collaboration, improved processes, and trust.
• Document information obtained by phone and emails to ensure clear and accurate records
• Process all requests and prescriptions, including prescription entries, extension confirmation emails/faxes, incomplete prescriptions, and practice engagement communicationswithin 24 hours of receipt
• Collaborate with the team to identify and implement process improvements and enhance operational efficiency
• Ensure compliance with state and federal regulations
• Allocate sufficient time to each task to maintain a high standard of efficiency and effectiveness in all aspects of the work
• Demonstrate performance aligned with WRS guiding principles, including caring, collaboration, trustparency, and innovation

What You'll Bring

• High School Diploma (or equivalent); college degree preferred
• 1+ year of experience in a medical setting preferred
• A positive, customer-focused approach and strong work ethic
• Must be analytical and solution-oriented with excellent problem-solving abilities, superior follow-up skills, strong time management, and the ability to shift gears frequently throughout the day
• Intermediate Outlook and typing skills
• Excellent verbal and written communication skills

Flexible work from home options available.