Systems Analyst

Job Description

Job Description

Title: Systems Analyst VI – IT Technical Support Transition & Knowledge Transfer Manager

Location: Lansing, MI (2-days onsite, 3-days remote Hybrid Schedule)

Note: This is a W2 contract role – this role is NOT open to C2C, 1099, or 3 rd party candidates

This position will function as the IT Technical Support Transition and Knowledge Transfer Manager to coordinate/facilitate the specific activities within their realm of responsibility that includes IT technical support transition in all program areas. This role will help define, schedule, control, and adjust all IT transition tasks of the project. This role is a specialized project manager responsible for the facilitation of the IT technical support transition and technical knowledge transfer.

Position Responsibilities:

· Lead and facilitate the execution of the approved transition plan and report progress to leadership

· Serve as primary point of accountability between the System Integrator, internal IT teams, and business stakeholders

· Enforce knowledge transfer, documentation, and vendor exit requirements

· Ensure operational readiness, security compliance, and disaster recovery preparedness

· Identify risks and escalate issues with mitigation recommendations

· Manage the scope, risk, issues, deliverables, and schedule of project directly related to all IT technical transition and knowledge transfer tasks

· Facilitate and manage the vendor technical transition and knowledge transfer leaders and teams according to the transition project schedule

· Work with the Project Managers, Technical Managers and the Program Leadership Group to regularly communicate project status across all organizations

· Assign project tasks and coordinate resources; this includes reviewing individual issues and concerns and resolving or escalating them, as needed

· Facilitate, communicate, and execute the overall IT technical support transition and knowledge transfer strategy for the project, considering scope, objectives, and constraints

· Identify and assess risks related to technical support transition and knowledge transfer and work proactively to mitigate them

· Oversee review and analysis of IT technical transition and knowledge transfer documentation, and present findings to IT technical management teams

· Work in an Agile environment and understand Agile methodologies

· Participate in project meetings, including Agile/Scrum grooming, sprint planning, sprint reviews, and daily stand-ups

· Collaborate within an Agile software development process with Software Developers, Subject Matter Experts, and stakeholders

Position Qualifications:

· 5+ years of IT experience, preferably as an IT Technical Transition Manager, including matrix management experience leading business, vendor, and/or technology teams

· 3–5 years of experience in IT management, technical program management, and/or application or infrastructure operations leadership

· Demonstrated experience transitioning systems from vendor-led to internally supported, or on-premises to cloud environments

· Strong organizational skills and ability to manage multiple testing activities within the program simultaneously

· Strong understanding and knowledge of .NET application architectures

· Hands-on knowledge of Microsoft Azure, including App Services / Functions, Azure SQL, Storage, and Key Vault, Azure Monitor and Application Insights, and Azure RBAC and managed identities

· Experience with Azure DevOps, CI/CD pipelines, and operational monitoring

· Understanding of public sector IT governance, security, and compliance requirements

· Strong vendor management, stakeholder communication skills and contract enforcement skills

· Ability to lead cross-functional technical teams during high-impact transitions

· Familiarity with ReactJS-based front ends (support perspective)

· Proven experience leading complex IT transitions or transformations

· Ability to translate technical risks into executive-level language

· Excellent facilitation and decision-making skills

· Experience implementing or managing IT service management (ITIL-aligned preferred), Incident, problem, and change management, and/or production support models

· Strong documentation and operational discipline

· Ability to design and execute phased transition plans

· A minimum of a Bachelor's Degree in Computer Science, Information Systems, or other relevant field required