Aftersales System & Project Manager - EU

Intelligently Moving Your World

XPENG is a leading technology company focused on designing, developing, manufacturing, and marketing intelligent mobility solutions, including electric vehicles (EVs), electric vertical take-off and landing (eVTOL) aircraft, and robotics. We aim to create a thoughtful and empathetic future for mobility that enhances driving experience. Headquartered in Guangzhou, China, XPENG has regional offices in Beijing, Shanghai, Shenzhen, Silicon Valley, and San Diego, and in 2021, we established our European headquarters in Amsterdam, along with offices in Copenhagen, Munich, Oslo, and Stockholm.

Our passionate and diverse team, with expertise in technology, finance, and the automotive industry, spans hubs in China, the US, and Europe. Together, we are forging our international presence as pioneers in the future of mobility.

Why should you be part of our success story?

XPENG Inc.'s American Depositary Shares (ADSs) have been listed on the New York Stock Exchange (NYSE) under the symbol 'XPEV' since August 27, 2020, and on the Stock Exchange of Hong Kong Limited (SEHK) under the symbol '9868.HK' since July 7, 2021. In 2023, XPENG further strengthened its growth trajectory with a $724 million strategic investment from Volkswagen, solidifying its position in the global market. There has never been a more exciting time to join XPENG — a leader in smart electric vehicles and sustainable mobility solutions.

Job Purpose

The System and Project Manager is responsible for establishing and managing after-sales readiness for launching and expanding its business in Europe. The role ensures that global HQ aftersales systems and processes are effectively localized to meet European market, dealer, and regulatory requirements. Acting as the key interface between Europe and Xpeng China HQ, this position leads requirement collection, approval processes, and project execution to support successful vehicle launches and sustainable aftersales operations.

Key Responsibilities

Aftersales Systems KBU

• Act as the Europe system key business user for aftersales systems
• Build, maintain, and govern the after-sales related business processes and apply into the system
• Ensure system documentation, process flows, and user guides are localized and aligned with OEM standards
• Support system rollout, stabilization, and continuous improvement in the Europeregion

Requirement Management & HQ Interface

• Collect, consolidate, and prioritize aftersales business and system requirements from Europe stakeholders
• Act as the window person between Europe region and HQ aftersales, IT, and product teams
• Translate requirements into structured business and functional requirements
• Aligning regional needs with HQ global platforms, architecture, and roadmap

Assessment, Approval & Follow-up Process

• Lead assessment and approval processes with HQ and internal management
• Prepare approval documents including impact analysis, priority definition, timelines, and risk assessment
• Trackapproval status, manage follow-ups, and ensure approved solutions are delivered as planned
• Coordinate testing, UAT, and go-live readiness for Europe deployments

Project Management & Delivery Control

• Manage after-sales-related projects end-to-end, including scope, milestones, timeline, and launch targets
• Lead after-sales readiness activities for new product launches. Ensure service, warranty, parts, training, technical and all related systems are ready before SOP
• Lead after-sales readiness activities for new markets, new after-sales networks. Ensure service, warranty, parts, training, technical and all related systems are ready before car sales.
• NPS management and cross coordination in different function teams to improve customer satisfaction
• General projects management and coordination including but not limited to commercial policy, new accessories development, market activity…

Key Qualifications

• Bachelor’s degree in engineering, Automotive, IT, Business, or related field
• 5+years of experience in automotive OEM aftersales, system, or project management
• Strong understanding of European after-sales operations (dealers, service, warranty, parts, diagnostics)
• Experience working with Chinese Automotive company is an advantage
• Knowledge of EU regulations and compliance (e.g. warranty, data protection, type approval) is a plus

Key Skills & Competencies

• Strong project management and execution skills
• Aftersales system and process expertise
• Cross-cultural communication
• Requirement analysis and documentation
• Structured thinking and strong follow-up
• Ability to work in a fast-growing, evolving OEM environment

Role Characteristics (for New Brand in Europe)

• High ownership and hands-on involvement
• Strong focus on localization and process building from scratch
• Close collaboration with HQ during early-stage Europe expansion

XPENG offers:

• An interesting, unique and very varied job at XPENG
• A job with an incredibly large contact surface both internally and externally
• An attractive salary package incl. pension and with the possibility of a bonus
• To be involved in the growth of an existing EV brand in Europe

Next steps:

To comply with GDPR, we can’t process your personal data without your given consent. Therefore, please apply directly via LinkedIn portal so that our team can proceed further.

As part of our application process, certain positions at our company require a pre-employment screening to ensure the reliability and integrity of our employees. This screening is a standard procedure and may include components such as a Certificate of Good Conduct (VOG) or, in cases where a VOG cannot be obtained in the Netherlands, a Criminal Background Check from your current or previous country of residence over the past five years. Additionally, the process may involve an integrity questionnaire, verification of identification, diplomas, work experience, and consultation of the central insolvency register.

We appreciate your understanding and cooperation in this important matter, as it helps us maintain the high standards expected by our team.

Our Commitment to Diversity and Inclusion:

At XPENG, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, disability status or other applicable legally protected characteristics.