Crisis Management - Manager of Planning, Training, and Continuous Improvement

General information

Ref # 22217

Remote? No

Ally and Your Career

Ally Financial only succeeds when its people do - and that's more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?

The Opportunity

This role is located in our Detroit, MI office on a hybrid schedule, in office a few days a week with some remote work.

Ally's Crisis Management (CM) function operates under the Business Disruption Risk pillar of Operational Risk & Resilience. This Manager role will lead CM's Planning, Training, and Continuous Improvement function, and report to the Director of Crisis Management & Business Continuity. This role will be responsible for oversight of Response Team Operations Plans, site emergency plans, and hazard-specific plans; development of relevant training; and development and management of effective enterprise continuous improvement activities. The Manager also will support major incident or crisis response operations. The ideal candidate for this role will have prior crisis or emergency management experience, a background in developing effective plans and procedures, experience with crisis management planning or tracking tools, and the ability to build collaborative partnerships with key stakeholders.

The Work Itself

• Lead, mentor, and develop CM Planning, Training, and Continuous Improvement (PTCI) team members.
• Responsible for the development and maintenance of all critical operational plans for the enterprise, including Response Team Plans, scenario-specific Plans, and site emergency planning, and collaborating with key partners to ensure alignment with internal procedures and responsibilities.
• Execute regular workshops or roundtables with Plan stakeholders to support incorporation of best practices, industry standards, and lessons learned.
• Lead the development and execution of required training for all Response Teams to support team readiness and a clear understanding of responsibilities during a major incident or crisis.
• Develop and manage effective enterprise continuous improvement practices to identify and track lessons learned from exercises and real-world events for CM, Business Continuity, and broader Response Team activations.
• Support Response Team exercise execution and evaluation in partnership with the Business Disruption Risk's Scenario Analysis & Exercise Team.
• Partner with other CM functions to support program development, incident response activities, data analytics, and reporting.
• Collaborate with technology partners to optimize tools and technology solutions utilized to support PTCI program elements.
• Lead or support development of metrics and reporting related to PTCI activities.

The Skills You Bring

Minimum Qualifications:

• 7+ years relevant experience or equivalent combination of education and experience
• High School Diploma or GED equivalent

Preferred Qualifications:

• Bachelor's degree in Risk or Crisis Management related field, or in Financial Services strongly preferred
• 5+ years of experience in operational risk management, crisis management, business continuity, emergency management, physical security, and/or enterprise resilience (within Financial Services, preferred).
• Experience leading plan and/or procedure development related to incident response or crisis management, as well as training delivery for those documents.
• Background managing or using technologies common to crisis or incident response, such as incident management platforms, planning tools, or mass notification systems .
• Experience participating in the response to unplanned disruptive events that required activation of incident or crisis management teams and plans.
• People management experience strongly preferred.
• Strong analytical skills with experience in identifying and delivering relevant metrics, key trends, and actionable observations. Ability to develop reporting that can be used to inform decisions, evaluate trends, and/or presentations to the Operational Risk Committee.
• Strong communication skills (both verbal and written) and ability to interact with others-including senior leadership and executives-in a professional manner.
• Ability to manage multiple projects and priorities in an unpredictable or fast-paced environment.

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally's total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

• Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
• Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
• Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at [email protected]. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range:

An individual's position in the range is determined by the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

Emerging: 90000

Experienced: 120000

Expert: 150000

Incentive Compensation: This position is eligible to participate in our annual incentive plan