General Manager

Job Description

Job Description

In this role, the Store Manager will be leading the retail team at a specific retail store and overseeing day-to-day operations. You will foster a culture of teamwork and camaraderie, with communication being at the forefront of team building. You will oversee sales, security, compliance, reporting, and cash management procedures related to operating the retail store.

$60,000 - $65,000 yearly

In this role, you will….

• Overseeing and driving all aspects of store performance, ensuring efficient and sound operations, maximum profit, and a best-in-class store experience.
• Ensure Key Performance Indicators (KPI) are being tracked and achieved on a weekly, monthly, and yearly basis.
• Collaborate and lead Assistant Store Managers in planning and implementing strategies to attract and retain repeat customers.
• Serve as a role model for store employees in sales generation and customer service by making the customer experience the priority.
• Work closely with the Regional Manager to establish and promote Customer Loyalty Programs.
• Ensure best-in-class customer experience exists by staying connected to customer needs, anticipating changes, and preparing teams to meet consumer challenges.
• Ensure successful employee training of POS systems, METRC, and other inventory control systems.
• Monitor and maintain inventory levels and communicate discrepancies to upper Management.
• Run internal store meetings, provide feedback for employee development, sales opportunities, and organizational improvements.
• Maintain visual standards, including merchandise presentation, signage, lighting, and general maintenance.
• Develop the store's schedule to ensure proper sales floor coverage during peak selling hours.
• Handle and mitigate customer complaints in a professional manner to ensure their overall satisfaction.
• Educate and coach store employees on product knowledge, shrink protocol, and safety protocol.
• Interact and build relationships with external vendors; plan and execute in-store events.
• Create reports, analyze, and report data, such as store sales, units per sale, and sales per hour.
• Work closely with the Human Resource Department on hiring new employees, training, and developing new and current employees.
• Ensure implementation and adherence to all local and state laws and inspection requirements.

• Comprehensive knowledge of retail operations, merchandising, and sales.
• Proficient in Microsoft Office applications, POS systems; experience with METRC and Dutchie preferred.
• Proven ability to motivate and influence others through personal actions and examples.
• Help launch the store and work the hours necessary to do so.
• Ability to drive proven improvements across all areas managed.
• Demonstrate strong oral and written communication skills; ability to correspond in a professional, businesslike manner.
• Ability and willingness to work flexible hours, including evenings, weekends, and holidays.
• Must be at least 21 years of age and be able to pass a background check.
• Proven ability to establish strong credibility, build relationships, and operate in an environment of ambiguity.
• Ability to build and lead a best-in-class retail team.
• Strong results-orientation and commitment to quality, performance, and deliverables.

Gatsby Cannabis Co. is an exciting Michigan-owned brand that has multiple retail locations launching in 2023 and beyond. With a strong focus on being a fully immersive cannabis experience, Gatsby Cannabis is focused on team building from within to create the most well-rounded Cannabis experience in Michigan and then the country. Come be a part of our family and take part in the future of Cannabis! Locations in Battle Creek and Royal Oak!