Customer Service Representative
- Independently and professionally respond to incoming emergency calls from customers, referrals from fire or police departments, and third party programs.
- Assist customers with concerns and distribute all relevant data to the appropriate contacts
- Maintain a customer database to include detailed data entry into web-based third party applications
- Work under time constraints to enter information in a quick and accurate manner and meet specific timelines
- Use discretion when routing calls or providing information regarding the organization to callers
- Adapt quickly with changes to process and procedures within BELFOR to support insurance industry requirements and BELFOR emergency response personnel
- Ask appropriate questions to secure all pertinent information
- Follow precise client required protocols and company procedures
- Operate effectively and professionally in close team environment requiring self-motivation and ability to multitask in a fast-paced environment
- Maintain a professional appearance
- Assist in the training of new employees
- Other projects and duties as assigned
- Availability to work every other weekend, a minimum of 3 holidays and occasional overtime (on short notice, as needed, during emergency situations)
- Reliable transportation
- Proven ability to multi-task in fast-paced office environment
- Demonstrated understanding of customer service, principles, and practices
- Attention to detail and keen sense of safeguarding other people's property and information
- Quick learner, detail oriented and self-motivated
- Strong written and verbal communication skills
- Basic computer and typing skills
- Occasional lifting from 5-40 lbs, unassisted (from 0-15% of the time)
- Sitting for extended periods of time
- Manual dexterity needed for keyboarding and other repetitive tasks
- The ability to bend, crouch, or stand as necessary.
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