Customer Service Representative - Sales Support

Signature Imagewear
Michigan

Customer Service Representative – Sales Support

We are looking for a motivated and detail-oriented Customer Service Representative to support our growing sales team. In this role, you will serve as a key point of contact for customers while assisting the sales team with order processing, vendor communication, and day-to-day administrative tasks.

Responsibilities:

  • Provide excellent customer service by responding to customer inquiries via phone and email
  • Assist the sales team with order entry, quotes, and order tracking
  • Follow up on orders from start to finish, ensuring all details are accurate and timelines are met
  • Produce purchase orders (POs) and submit them to vendors
  • Communicate with vendors to confirm orders, production timelines, and shipping details
  • Communicate with customers regarding order status, product information, and shipping updates
  • Help resolve customer issues or concerns in a timely and professional manner
  • Maintain accurate customer records and documentation
  • Support sales representatives with administrative tasks as needed

Qualifications:

  • Previous customer service or sales support experience preferred
  • Strong communication and organizational skills
  • Ability to multitask and work in a fast-paced environment
  • Attention to detail and strong problem-solving skills
  • Proficiency in Microsoft Office and general computer systems

What We Offer:

  • Competitive pay
  • Friendly, team-oriented work environment
  • Opportunity for growth within the company

Why Signature Imagewear?

  • Competitive pay
  • Paid time off and holidays
  • Health, dental, and vision insurance
  • 401(k) with company match
  • Growth opportunities within a rapidly expanding company
  • Fun, collaborative, and inclusive company culture

How to Apply: If you are a driven Customer Service Rep looking to join a growing company in the uniform apparel and promotional product industry, we want to hear from you! Please submit your resume and a brief cover letter outlining your relevant experience to [email protected]. Signature Imagewear Inc. is an equal-opportunity employer committed to diversity and inclusion in the workplace.

Pay: From $18.00 per hour

Benefits:

  • Dental insurance
  • Health insurance
  • Vision insurance

Work Location: In person

Posted 2026-04-09

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