Commercial Insurance Customer Service Representative
Job Description
Job Description
Benefits:
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
We are looking for a detail-oriented professional to join our commercial insurance team. You will work with clients, producers, and carriers, managing the end-to-end processing of commercial policies while delivering exceptional service to our business partners. Key Responsibilities:
- Service & Relationship Management: Act as a point of contact for business clients regarding coverage inquiries, billing issues, and policy updates.
- Certificate & Documentation Processing: Issue Certificates of Insurance (COIs), Evidence of Property, auto ID cards, and binders with high accuracy and speed.
- Renewal & Marketing Support: Prepare renewal applications and summaries of insurance; request loss runs and renewal quotations from carriers.
- Policy Auditing: Review policy audits for accuracy and facilitate corrections between the client and carrier to ensure proper billing.
- Endorsement Management: Process complex endorsement requests, including adding/removing equipment, vehicles, or additional insureds.
- Data Integrity: Maintain precise records of all client interactions and transactions in the our agency management system.
- Licensing: Must obtain P/C license within 90 days of hiring.
- Software Proficiency: Ability to navigate agency management systems.
- Core Competencies: Extreme attention to detail, ability to handle high-stakes business accounts, and strong multitasking skills in a fast-paced environment.
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