Service Department Business Development Coordinator
Job Description
Job Description
Job Title: Service Department Business Development Coordinator
Position Summary:
The Service Department Business Development Coordinator (BDC) is responsible for driving customer engagement and retention by coordinating service appointments, following up on missed opportunities, and promoting manufacturer-recommended maintenance and repair services. This position plays a key role in ensuring customer satisfaction and supporting the growth of the dealership's service operations. This is a full-time position that also includes a rotating Saturday schedule.
Key Responsibilities:
Handle inbound service calls and online appointment requests in a professional and timely manner.
Make outbound calls to remind customers of upcoming or overdue maintenance, recalls, and service campaigns.
Re-engage lost service customers and follow up on declined services.
Schedule and confirm service appointments, ensuring proper documentation and customer details are recorded in the system.
Promote GM-certified services, seasonal promotions, and service specials.
Monitor work-in-progress to manage shop capacity and customer expectations.
Maintain and update customer records in the CRM and DMS systems.
Qualifications:
High school diploma or GED required.
Strong customer service skills.
Previous experience in a dealership service BDC or automotive experience preferred.
Strong verbal and written communication skills.
Ability to work efficiently in a fast-paced, team-oriented environment.
Basic computer proficiency, including Microsoft Office and CRM tools.
Compensation and Benefits:
Competitive hourly wage with commission.
Opportunities for health insurance, 401(k), and paid time off.
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