IT Support Engineer

Job Description

Job Description

Join BAE Networks, a leading organization in the IT industry, as we actively search for driven and talented IT Support Engineers to become a vital part of our dynamic team. In this exciting role, you will have the opportunity to showcase your expertise and make a significant impact by delivering exceptional technical assistance and support across various client environments.

Why should you apply?

1. Cutting-edge Environment: BAE Networks thrives on innovation and stays ahead of the curve with the latest technologies and trends. As an IT Support Engineer, you will be immersed in a dynamic work environment that encourages continuous learning and provides exposure to diverse systems and solutions.

2. Meaningful Impact: Your contributions as an IT Support Engineer will be instrumental in ensuring seamless operations for our clients. You will have the chance to resolve complex technical issues, enhance system performance, and directly contribute to their success.

3. Collaborative Team: At BAE Networks, teamwork and collaboration are at the heart of our success. Join a supportive and knowledgeable team of professionals who are passionate about technology. You'll have access to mentorship opportunities, knowledge sharing sessions, and a strong network to enhance your skills and professional growth.

4. Career Development: We believe in investing in our employees' long-term success. As an IT Support Engineer, you'll have a clear path for growth and the chance to expand your expertise.

5. Competitive Compensation and Benefits: BAE Networks recognizes the value of your skills and offers a highly competitive compensation package. In addition to a competitive salary, we provide comprehensive benefits, including health insurance, 401k, paid time off, and more, ensuring your well-being and work-life balance.

Your Responsibilities:

• Support existing client environments
• Track and document configurations with strong details
• Assist project team with new client onboarding
• Follow and continually improve internal procedures
• Adhere to deadlines and time targets
• Maintain required project documentation

Necessary ​ Qualifications:

• Highly experienced in information technology
• Strong time management and team management skills
• Strong analysis and critical thinking skills
• Strong experience with Microsoft Windows Server platforms and Office/Microsoft 365
• Experience with Fortinet products (firewall, switch, APs) - equivalent experience in other platforms is also fine
• Experience with IP based phone systems
• Deadline and detail-oriented
• Strong communication skills - both intra-office and client facing

No-Go's:

You will not be hired , or you will not remain employed if you:

• Are lazy with documentation and time tracking
• Have an issue with over-the-top client communication
• Prefer to argue your point rather than accomplish the task
• Refuse to conform to standard processes