Shift Manager

Job Description

Job Description

GENERAL PURPOSE OF POSITION: Assists in managing the operations
of a Halo Burger unit and assumes responsibility for unit operations in the
absence of other management. Trains and supports the unit employees in order to
provide quality food in a clean, safe and efficient manner so that guests will
have an enjoyable experience at Halo Burger.

Location open Monday-Saturday 10am-10pm Sunday 11am-9pm

Additional hours are required for opening and closing the location

Hours vary during the changing seasons

Job Perks: Shift Manager

• 32-40 Hours per week
• Flexible hours
  • Opening- Example 9am-5pm
  • Mid- Example 11am-7pm
  • Closing- Example 2pm-10pm
• Sick Time off hours
• Paid Time off hours
• Benefits Available
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • 401K
• Weekly Pay
• Free Meals
• Referral bonus's

Location hours: Monday-Saturday 10am-9pm Sunday 11am-8pm

Additional operating hours for opening and closing the locations

Hours Vary during the different seasons of the year.

ESSENTIAL JOB DUTIES: Shift Manager

1. Places the importance of exemplary guest service as the #1 priority
2. Oversee and assigns unit employees and management to
   perform all duties in Basic Stations (Order Taker, Fountain & Frozen, Dresser,
   Fryers, Grill, Food Prep, Expediter and Drive-Thru) as needed and depending on
   unit volume, during a shift to ensure the preparation (portion control),
   temperature, packaging, appearance, presentation, taste and service of all menu
   items meet operational standards.
3. Adheres to and monitors employee compliance of the Halo
   Country employee handbook, policies and practices. Takes appropriate action to
   address employee issues and policy violations and immediately reports all
   employee issues, complaints and policy violations to his/her immediate
   supervisor or HR Manager.
4. Manages, trains, monitors and coaches crew members.
5. Monitors and makes appropriate adjustments to staffing
   levels during assigned shift.
6. Assists in preparing employee work schedules in a
   timely manner to ensure continuous ability to properly serve guests in
   accordance with Halo Burger policy and applicable law.
7. Monitors and maintains inventory levels to ensure
   product availability and portion control. Places orders for food, paper and
   other supplies within cost control procedures.
8. Performs opening and closing duties to company
   standards
9. Immediately resolves guest requests and concerns in a
   respectful manner.
10. Recruits, interviews and hires crew team members to
    achieve proper staffing levels.
11. Prepares all necessary operational reports. Develops
    appropriate action plans to resolve unfavorable financial and/or sales trends.

ADDITIONAL DUTIES: Shift Manager

• Perform all duties in the Basic Stations (Order
  Taker, Fountain & Frozen, Dresser, Fryers, Grill, Food Prep, Expeditor and
  Drive-Thru) ) as needed and depending on unit volume, during a shift to ensure
  the preparation (portion control), temperature, packaging, appearance,
  presentation, taste and service of all menu items meet operational standards.
• Operates POS and records customer order, repeats
  order in a clear and understandable manner, makes accurate change quickly and
  efficiently.
• Operates Drive-Thru window and POS and records
  customer order, repeats order in a clear and understandable manner, makes
  accurate change quickly and efficiently.
• Prepares fountain drinks and frozen items.
• Prepares food by cutting chopping food items and
  cooking on grill or in fryers.
• Prepares food orders efficiently within 3
  minutes.
• Package all menu items into bags or trays and
  places drink order into drink carrier.
• Serves food to customers in an efficient manner
  as necessary when working in other Basic Stations.
• Occasionally moves food product weighing up to
  50 lbs into freezer and shelves stacked from to ceiling.
• Occasionally disposes of trash by transporting
  bags outside and into the dumpster.
• Occasionally cleans areas of the unit, including
  mopping, sweeping, washing dishes, wiping counter-tops and emptying used
  grease.
• Complies with all federal, state and local wage
  and hour laws and labor and employment laws.
• Wears required uniform and personal protective
  equipment when necessary.
• Performs frequent washing and sanitizing of:
  food areas, food preparation tools, and hands.
• Performs other job-related duties as assigned or
  required.

QUALIFICATIONS AND JOB REQUIREMENTS:

• General knowledge and understanding of the
  restaurant industry or retail operations required. Six months of restaurant
  management experience (QSR) or, one year
  entry level retail management experience required.
• Experience running shifts without supervision.
• Leadership and supervisory practices and skills.
  
• Effective verbal and written communication
  skills.
• Basic math and basic reading skills.
• Time management skills.
• Organizational skills.
• Problem solving, decision making and
  conflict-resolution skills.
• Basic computer skills.
• Must be able to follow directions.
• Must be able to work irregular hours, nights,
  weekends and holidays.
• Must be able to multi-task and prioritize.
• Ability to successfully solve problems.
• Works with autonomy once given direction.
• Complies with all Halo Burger Policies and
  Procedures, and all health and sanitation laws and regulations.
• Continuous standing, bending, stooping, lifting,
  stretching and frequent over-head lifting will be required when staging,
  preparing or packaging menu items and/or cleaning.

ENVIRONMENT: Frequent exposure to heat and hot liquid
shortening while cooking. Frequent exposure to freezer when stocking food
items. Occasional exposure to extreme temperatures based on variable weather
conditions.