Assistant

Join our team as a Scheduling Assistant!

✨ Why You’ll Love Working Here:

• Career Growth & Development – Advance your career with tuition assistance and school scholarships up to $3,000 per semester.
• Wellness Program & Reimbursemen t – Prioritize your health and well-being, reimbursed $120 a year!
• Competitive Benefits for Full-Time Team Members – Enjoy Medical, Vision & Dental Insurance starting on the 1st of the month after 30 days of hire.
• Retirement Savings Plan – Secure your future with employer contributions.
• Daily Pay – Get paid when YOU want!
• Generous Paid Time Off (PTO) – Includes 6 Paid Holidays and 2 Floating Holidays.
• Team Member Referral Bonus Program – Earn $500 when you bring great people to our team!

Schedule : Full Time | 35 hours per week | 8:30 am - 4:00 pm

Department: Thome PACE | Administrative | Jackson, MI

What You’ll Do in This Role:

As a Scheduling Assistant at Thome PACE, you'll be the vital link ensuring seamless coordination of specialty appointments for our participants. From managing schedules and resolving conflicts to collaborating with providers, transportation teams, and families, you’ll help keep everything running smoothly. If you thrive in a fast-paced environment, love problem-solving, and enjoy making a meaningful impact on patient care, this role is for you!

Primary Responsibilities

✅ Keep Things on Track: Monitor participant attendance, secure medical records, and maintain accurate documentation.
✅ Coordinate with Care Teams: Work closely with PACE PCPs, transportation staff, and specialty providers to manage authorizations and follow-ups.
✅ Master the Schedule: Accurately enter and update appointment details in the Electronic Medical Record (EMR) system.
✅ Solve Scheduling Challenges: Proactively resolve conflicts and ensure timely accommodations for participants.
✅ Stay Connected: Reach out to participants and families for appointment confirmations and reminders.
✅ Handle the Details: Process and complete all necessary paperwork for specialty appointments.
✅ Be a Team Player: Collaborate with providers, transportation teams, and Day Health Center staff to ensure a smooth experience for everyone.
✅ Support Where Needed: Step in as a backup for the Receptionist when necessary.

✔️ What You’ll Need:

• Education: High School diploma or GED, required.

• Age Requirement: Must be at least 18 years old.

• Scheduling Experience: Previous experience in scheduling, especially in healthcare or a service-related field, is a big plus!

• Medical Knowledge: Familiarity with medical terminology is helpful but not required—we’re happy to help you learn!

• Tech-Savvy: Comfortable using Microsoft Word, Excel, and Outlook to keep things running smoothly.

• People Skills: Strong customer service and phone communication abilities to create a great experience for participants and providers.

• Detail-Oriented: A natural problem-solver with top-notch organizational skills and a sharp eye for details.

The above is a summary of the position, it in no way states or implies that these are the only duties this position will be required to perform. If selected for the position you will receive a full job description.

Ready to Make an Impact?

At Brio Living Services, we’re looking for compassionate, dedicated individuals who are ready to contribute to a supportive and dynamic team. If this sounds like you, we’d love to have you join us!

Apply today and let’s build a healthier future together!

ACCESSIBILITY SUPPORT

Brio Living Services is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability, please contact us at [email protected]

BRIO LIVING SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER

Brio Living Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or genetics in accordance with applicable federal, state and local laws.

Req# 10119