Property Management Systems & Operations Administrator
- Complete oversight and responsibility of helpdesk ticketing system including responding and resolving the needs of onsite associates, acting as the primary liaison between internal teams and vendors, monitoring unresolved or long-pending tickets, and compiling data-driven reports to track trends and performance
- Grant and manage system access for new employees by coordinating with internal departments and external vendors
- Work closely with the Collections and Operations Manager to execute all employee apartment leases, apply discounts, and process required paperwork
- Assist leadership with data-related projects by gathering, analyzing, and presenting system and performance information to support decision-making
- Complete the monthly rent-up process with all properties, including all required month-end rent-up procedures to ensure accuracy and compliance
- Support the demands of the organization by ensuring reliability and integration between systems
- Assist with developing job aids and training materials relating to systems
- Cultivate and maintain strong relationships with internal team members, vendors and software, and other business partners
- Partner with leadership and support team to develop and maintain policies, practices, and procedures for all technology and software driven components of the company’s operations
- Interact and interface with multiple departments within the company including Marketing, Accounting, IT, Human Resources, training, and Operations Team to ensure continuity in objectives, goals, and reporting
- Partner with Director of Systems & Operations and Director of Training & Development to design training curriculums that demonstrate system functionality and features
- Participate in new hire orientation by introducing Helpdesk processes, system platforms, and access protocols
- Facilitate classroom training sessions that teach associates how to use the various property management systems in place
- Responsible for obtaining and continuing all certifications and licenses as required by the organization and software/technology providers
- Ensure confidentiality for co-workers, management, the Company, and residents (current and past)
- Bachelor’s Degree (B.A. or B.S.) in business, real estate, finance, or related degree; preferred but not required
- Minimum five (5) years of experience in residential property management
- Experience with Yardi PMS preferred
- Proficient in MS Office, including Outlook, Excel, PowerPoint, and Word
- Availability to travel as requested. (less than 25% of the time)
- Work is typically performed in an office setting during normal business hours. However, depending on business requirements, evening and weekend work may be required.
Recommended Jobs
Legal Counsel
Aristeo Construction seeks an experienced Legal Counsel to join our Risk Management team. The person in this role will drive contract negotiations, resolve disputes, and ensure regulatory compliance.…
Body Technician
Shaheen Chevrolet of Lansing is seeking an Auto Body & Collision Technician to join our Team! Experience preferred. What Shaheen offers: ~Very Competitive Pay and bonus potential! $$$$$$ ~Potential…
SAP Security and GRC Consultant
Job Description: **SAP Security and GRC Consultant** Job Type: **Remote and any US locations (Eastern time zone work hours)** **Experience :-** 8 to 10 years of SAP Security and GRC experience * …
Irrigation Service Technician
Join our team as an Irrigation Service Technician and be part of a dynamic and supportive work environment! We are dedicated to providing top-notch irrigation services and are looking for motivated i…
Senior Process and Software Consultant
SUMMARY The Process and Software Consultant supports the Sales team in the competitive effort to win profitable business by ensuring that the TGW solutions produced are able to be implementable an…
Caregiver
Caregiver Serving patients in Hillsdale CA Caring for others isn’t just what you do—it’s who you are. If you have a heart for helping seniors live safely and happily at home, this is the perfect o…
CAD Drafter/ CAD Designer
Job Summary A growing engineering and manufacturing organization is seeking a detail-oriented CAD Drafter to support the design and engineering of custom modular systems and specialty structures. Th…
Direct Buyer
: At AAM, the POWER is in our people. We believe that an equitable and inclusive workplace benefits everyone, and that the diversity of our Associates drives creativity and innovation. Our global te…
Part time Sales Rep
About the Job The Gotcha Covered Grand Rapids showroom is pivotal to our sales success of custom window treatments. This role plays an important role in creating a wonderful client experience…
Client Experience Specialist (Licensed) - Eastern time US Based Remote
Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of …