IT Systems Support - Intern

Job Description

Job Description

About our Company

Smart Ass Nerds is a diversified technology solution provider offering a wide range of technology expertise for micro businesses to large multinational organizations. We design, implement, support, and manage a wide variety of technology and infrastructure solutions. We support a range of customers from start-up businesses to medical offices, to logistics, and to governmental agencies. We have a large presence in the Metro Detroit area; however, we support customers with offices all over the United States, Canada, Mexico, and the United Kingdom. Smart Ass Nerds is a wholly owned subsidiary of Nerd Holdings Corporation

Work Location

This role is based in our Livonia, Michigan office. Travel may be needed to client sites and/or training events. Mileage reimbursement and travel per diem will be provided as appropriate. Reliable transportation is required. Intern level positions require 100% office attendance.

Internship Information:

Smart Ass Nerds is taking a different approach to staffing our future help desk and systems engineering teams. We believe it’s time to make a change in the IT industry by training our future employees with the real world needs of business IT, not just textbook learning. We’re doing this as most colleges in the past have only trained via textbook without any real experience or a practical application which creates a skills gap from education to real world.

We’re looking for candidates seeking a career in the information technology space seeking roles from help desk to engineering to project based roles. This role is a 6 to 12 month position. During the internship, the candidate(s) will train and support different areas of business including help desk and engineering. Upon successful completion of internship, candidate(s) will be promoted to either help desk, engineering, and/or special projects.

During the internship, candidates will need to pass certain industry certifications to move on to the next phases of our internship program and potential long term career path. Smart Ass Nerds will reimburse for the certifications we may require. Candidates may be required to get one or more of the following certifications: 3CX, Cisco, Microsoft, Arista, and/or many other industry certifications.

Applicants do not have to be currently working in the information technology field; however, applicants must have held some sort of job/volunteer/educational role within the past 6 months. If candidates have not held some sort of job in the past 6 months they will not be considered for this role. If currently enrolled in high school or college, candidates must have a 3.5 GPA if they are not currently working or have held a job within the past 6 months.

Base Responsibilities

· This position provides remote and in-person interactions with customers as for IT support and consulting. Remote interactions are through phone, text, and chat using remote management tools and other conference solutions. In person support provides one-on-one assistance with end-users needing assistance or training

· Perform remote and/or in person assistance for end user help, maintenance on server, desktop, network, VoIP Systems, printers, camera, and access control systems.

· Troubleshooting issues for the systems we support for our end users and internal systems.

· Field deployment of hardware and/or software as needed at client and special project sites.

· Professional communication and follow-up with all users for issues assigned to them.

· This role will require installation of equipment/systems from time to time. Applicants should be able to lift to fifty pounds without assistance.

· Troubleshooting end user issues by researching and using self-knowledge to fix customer issues. You must be comfortable working alone in a self-directed capacity, utilizing internal and external resources, and properly documenting work being completed in our ticketing system.

· Create and update support documentation as needed.

· Lab mockups for testing systems before client deployments

Shift Information

We are hiring for first hour shifts along with weekend coverage. We operate normal business hours; however, after-hours and weekend work may be needed based on our client’s needs. This role is a part time position as an intern. Initial hours for this role will be 8 to 24 hours a week.

Requirements

· Be willing to learn new skills and willing to be challenged.

· Have excellent communication skills.

· Good customer service skills

· Able to follow directions and work independently.

· Arrive on time.

· Have reliable transportation.

· Willing to work overtime and on weekends and holidays as needed.

· Desire to learn new skills.

· Wanting long term career growth in different fields of technology

· Have finished high school/GED or a Senior in High School with 3.3 GPA or higher. Juniors in high school might be considered if they enrolled in online courses or a co-op class is available at your higher school.

This is not a position for application development or programming . This is an information systems support role. Scripting background could be helpful; however, it would not be long term sustainable to this position

A successful candidate would have the following:

· Working towards an Industry certification in information technology, or related field, and/or 1 to 2 years of tech support experience or a desire to learn and support modern technologies

· Previous IT experience, particularly in a managed services environment, however we will train for the right candidate if you have the right technology and professional and ability to learn and retain new systems information.

· Proficient knowledge of PC hardware and software including Microsoft Office

· Experience, maintaining and troubleshooting a Microsoft Active Directory or Azure Active Directory

· Knowledge of Office/Microsoft 365

· Knowledge of virtualization (Hyper-V, VM-Ware, Open Source)

· Knowledge of standardized networking technologies, equipment, and cabling (CAT6/7, TCP/IP, rack, switches, wireless connectivity 802.11 AC/6/6E/7, DNS, DHCP, Fiberoptic cabling etc.)

A bonus if you have:

· Experience supporting Macs, Linux, Abode products printer support, camera systems, access control systems, point of sale, and VoIP systems.

· Experience with Cisco, Juniper, and/or Arista Networks

· Experience configuring a variety of smart phones and tablets.

· MDM and Intune Experience

· Experience dealing with technology challenged end users.

· Knowledge of HIPPA and/or support within the medical industry

· Experience managing hosting/application servers for end users. i.e., web hosting and VPS.

· Experience working for a managed service provider (MSP)

· VoIP and fiber optic support experience

· Structured cabling experience

This position requires background/credit check. Security Clearance might be required and will be sponsored. US Citizenship is Required as this role will deal with our government customers.

We will not provide sponsorship for this position.

Must be local to Livonia, Michigan. We will not provide relocation assistance