Customer Quality Manager

Job Description

Job Description

Our Quality team is expanding and looking to add a Customer Quality Manager . We are looking for a dynamic and driven candidate who is interested in joining a fast-growing global company in the automotive sector.

Customer Quality Manage r aims to ensure that the products and/or services an organization provides are fit for purpose and meet both external and internal requirements, including legal compliance and customer expectations. Other duties include:

• Promoting quality achievement and performance improvement throughout the organization.
• Report to top management on the performance of the Quality Management System, Environmental Management System and any need for improvement.
• Ensure the promotion of awareness of customer requirements throughout the organization and liaison with external parties on matters relating to the Quality Management System, and Environmental Management System.
• Management Rep for ISO 14001 and TS-16949.
• Achieve and maintain TS-16949 certification and compliance.
• Develop, implement, communicate and maintain a quality plan to bring the Company’s Quality Systems and Policies into compliance with quality system requirements.
• Effectively interact with Production and Development teams to maintain product supply and help introduce new products
• Working with purchasing staff to establish quality requirements from external suppliers.
• Ensuring compliance with national and international standards and legislation.
• Set boundary standards and establish clearly defined quality methods for staff to apply.
• Defining quality procedures in conjunction with operating staff.
• Setting up and maintaining controls and documentation procedures.
• Liaising with customers’ auditors and ensuring the execution of corrective action and compliance with customers’ specifications.
• Establishing standards of service for customers or clients.
• Monitoring performance by gathering relevant data and producing statistical reports.
• Organize and manage quality assurance functions in close cooperation with customers and the company’s management team (member of management team).
• Identifying relevant quality-related training needs and delivering training.
• Collating and analyzing performance data and charts against defined parameters.
• Ensuring tests and procedures are properly understood, carried out and evaluated and that product modifications are investigated if necessary.
• Supervising technical staff in carrying out tests and checks.
• Writing technical and management systems reports.
• Manage and maintain the Company’s quality inspection and product release programs for incoming and in-process materials and components, processes and finished goods.
• Formulate and manage the development and implementation of goals, objectives, policies, procedures and systems pertaining to the QA/QC.
• Maintaining awareness of the business context and company profitability, including budgetary control issues.
• Assessing the product specifications of the company and its suppliers, and comparing them with customer requirements.

To qualify for this role you must meet the following:

• A business/technical bachelor’s degree and +5 years of work experience in a related field
• Masters degree preferred
• TS Lead auditor certification preferred
• Automotive manufacturing experience

Key to being successful in this role:

• Good written and oral communication skills
• Knowledge of customer procedures and expectations
• Ability to successfully handle multiple priorities simultaneously
• Ability to take ownership with minimal direction

Why work for Minth? Here are the advantages of working at Minth.

• International development platform
• Dynamic and efficient team
• All-round personal improvement
• Personalized humanistic care
• Diversified working atmosphere
• Modern office setting
• Competitive compensation package