Customer Experience Advisor

Job Description

Job Description

What you’ll be doing:

The Customer Experience Advisor will play a key role in enhancing the customer experience while driving sales performance. You will be responsible for engaging with customers, addressing their needs, educating them about our service offerings, and ensuring a seamless and positive interaction. Your goal is to create an exceptional experience that promotes customer satisfaction, loyalty, and repeat business while maximizing the conversion of retail customers into El Car Wash members.

• Greet customers warmly and provide assistance during their purchase decisions and throughout their store experience.
• Address customer inquiries, concerns, and complaints professionally and promptly.
• Provide detailed information on car wash services, memberships, and promotions.
• Educate customers about the benefits of various service options and upsell where appropriate.
• Achieve sales targets and contribute to the overall revenue goals of the car wash.
• Ensure a clean, safe, and welcoming environment for customers.
• Assist with the daily operation of the car wash, including managing transactions and handling card payments.
• Perform routine maintenance checks and ensure equipment is functioning correctly.
• Collaborate with team members to ensure efficient operations and high service standards.
• Build and maintain strong relationships with customers to encourage repeat business.
• Collect and communicate customer feedback to pinpoint areas for improvement and enhance service quality. Additionally, log client issues within Micrologic to ensure they are addressed effectively.
• Follow up with customers as needed to resolve issues or address concerns.
• Work collaboratively with team members to ensure high service standards and efficient operations.
• Contribute to a positive team environment and support colleagues in achieving common goals.
• Full Service (If applicable)
  • Manage cash transactions accurately, making changes as needed and ensuring compliance with company policies.
  • Maintain an organized and efficient cashier area
  • Ensure a clean, safe, and welcoming environment, including the cleanliness of the lobby and bathrooms

What you’ll bring to the team:

• Strong interpersonal and communication skills, with the ability to engage and build rapport with customers.
• Proven ability to meet or exceed sales goals and drive customer satisfaction.
• Excellent problem-solving skills and the ability to handle customer complaints with professionalism.
• Detail-oriented with a strong commitment to providing exceptional service.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Able to stand for extended periods and work outdoors in various weather conditions, including rain, snow, and sun.
• Basic computer skills and familiarity with point-of-sale systems.

COMPETENCIES

Communication

Product Knowledge

Customer Centric Approach

Technical Skills

Problem- Solving

El Car Wash Benefits:

• Full Comprehensive Benefits
• 401K Retirement Savings Plan with a 4% Match! FREE Money!!
• On-the-Job Training and Career GROWTH
• Pet Insurance
• Work-Life Balance
• Mental Health Days
• Paid Time Off
• Maternity Leave
• Paternity Leave
• Tuition Reimbursement
• Neurodivergent Hiring Program
• FREE Car Washes!

A little About Us:

Founded in 2011 and proudly headquartered in Miami, El Car Wash is Florida’s #1 express car wash and we’re just getting started.

At EL, we’re not just washing cars. We’re transforming the car wash experience. With state-of-the-art technology, eco-friendly practices, and an unmatched customer experience, El Car Wash is setting a whole new standard. Our unlimited wash programs, customer-first amenities, and innovative services make us a destination, not just a stop.

At El Car Wash, our people drive our success. We’re passionate about creating a fantastic work environment, empowering neurodivergent individuals, supporting our Veterans, and giving back to the communities we call home. From partnerships with the Florida Panthers and Detroit Lions, to collaborations with Baptist Health, AdventHealth, and Zoo Miami, we’re committed to making a difference- both on and off the road.

Join a team that's fast-growing, community-driven, and committed to excellence. Your career is about to shine!

El Car Wash is an equal opportunity employer