Customer Service Representative (On-Site)
Job Description
Job Description
Salary: $15.50 Hourly
Edcor is seeking additional Call Center Agents (no sales) to join our inbound call center in Troy, MI. We have full (40 hours) and you pick your shift part time (20 hours) positions available. Every position offers excellent benefits including medical, dental, vision, 401k, disability & life insurance. Edcor offers QUARTERLY bonuses (up to 4 bonuses a year!), merit increases, vacation & sick time!
Summary:
Call Center Agents are the front line for our customers and the face of Edcor. No selling involved. We answer simple service and claims questions about human resource benefits.
Essential Duties and Responsibilities: (Other duties may be assigned)
- Receives inbound calls from Edcors customers regarding their tuition assistance applications, reimbursement requests, and other program related questions.
- Uses dual monitors, policy reference and claims reference tools to provide accurate and consistent information.
- Maintains contact center database by entering call log notes and important call information.
- Ability to meet or exceed expectations of job performance which includes call monitors, Key Performance Indicators (KPI), and Service Level Agreements (SLA).
Skills/ Qualifications:
- Customer Focus
- Effective Communication
- Effective Listener
- Problem-Solving
Job Requirements:
- High School Diploma or equivalent.
- 1-4 years of customer service experience, preferably within a call center environment.
- Basic Computer knowledge (Microsoft Suite, Outlook, Internet Explorer, etc.)
- Ability to remain flexible and adaptable in a fast-paced environment.
Pay / Location:
- $15.50/hour + quarterly quality bonus, depending on experience
- In office - Troy, Michigan
Recommended Jobs
Plant Controls Engineer
Job Description Job Description Plant Controls Engineer • Develop and implement improvements to control systems and equipment using Factory Information Systems (FIS) data • Lead problem so…
Dietary Aide
Join our South Lyon Senior Care & Rehab team! Our Dietary Aides strive to provide the best culinary experience and ensure satisfaction is a top priority. Our patients look forward to their meals …
Dental Assistant
Job Description Job Description Overview HealthDrive is seeking a Dental Assistant (with Radiology Certificate) to fill a newly available position covering western Michigan . *Part-Tim…
Fractional CFO
Job Description Job Description Seeking An Experienced CFO Are you a driven and entrepreneurial CFO with experience in helping business owners improve their business? Would you like to guide b…
General Job Ad For All Job Bank Portals Detroit, MI
Mommy Jobs Online is accepting pre-screening interviews, so please call 1-405-265-6622 and talk with our HR Staff. Mommy Jobs Online - Find Work At Home Pre-screened Jobs Mommy Jobs Online is a…
FedEx Delivery Driver
Job Description Job Description Benefits: Company car Health insurance K&D 24/7 Productions is seeking an experienced FedEx Delivery Drivers in the Saline MI area. In this role, you will…
Field Service Technician (Grand Rapids, MI)
Job Description Job Description About Us Michigan Air Solutions supplies the most efficient, reliable, and technologically advanced compressed air systems to a variety of industries. We joined…
Administrative Assistant III - Christmas
Job Description Job Description POSITION SUMMARY: The Administrative Assistant III, under the direction of the General Manager - Christmas, is responsible for performing necessary office dut…
Designer
The FMEC Designer primary role is to assist our Engineering department with designing plastic injection molds and die cast dies. Experience with Unigraphics is strongly preferred, but not required if …