Client Engagement & Outreach Coordinator

Job Description

Job Description

Do you genuinely enjoy building relationships, being the "face" of a small team of professionals, and making a positive impact on the community?

As our Client Engagement & Outreach Coordinator, you’ll be the first voice and face that potential clients and referral partners encounter. Your mission is to build trust, guide people through the intake process, and nurture relationships with financial advisors, accountants, and other professionals in the West Michigan area. You’ll also follow up with potential clients who haven’t yet taken the next step, helping them feel confident and supported.

This is not a legal assistant or receptionist role—it’s a relationship-building and client development position that’s essential to our growth and impact on the community.

If this sounds like your kind of role, keep reading!

Our law firm is hiring a full-time Client Engagement & Outreach Coordinator . In this role, you will serve as a key liaison between clients and internal teams and also between the attorneys and referral partners. You will manage communications, track key information and outreach goals, and help spot opportunities for growth. This is executed all while delivering the kind of client experience that sets us apart.

What else should you know?

We’re a tight-knit team who takes our work seriously but not too seriously. We believe in working hard, growing together, and making space for fun along the way. We also have off-street parking, lots of snacks, and a coffee selection that rivals most cafes (or maybe a mid-tier hotel continental breakfast, but we’ve got you covered whether you like it bold, light, flavored, or decaf, no judgment here).

$20 - $25 hourly

What you’ll do:

• Serve as the first point of contact for new client inquiries—by phone, email, and in person.
• Guide potential clients through the intake process with empathy, clarity, and professionalism.
• Follow up with leads who haven’t scheduled or retained services after their initial consultation.
• Build and maintain relationships with referral partners (e.g., financial advisors, CPAs, other attorneys).
• Coordinate and attend networking events, educational seminars, and community outreach efforts.
• Track engagement and follow-up activities using our CRM and intake systems.
• Collaborate with attorneys and staff to ensure a seamless and welcoming client experience.

Job Details:

Type: Full-Time

Schedule: 8:30 AM - 5:30 PM Monday - Friday (with the option for Friday afternoons off in the summer, because, well, life is too short to not do that.)

Location: On site (3083 Washington Ave, Suite A, Grandville MI, 49418) with occasional local travel for events and outreach efforts.

What we’re looking for:

• A natural relationship-builder who is warm, confident, and proactive.
• Experience in client-facing roles such as sales, account management, or professional services.
• Excellent communication skills—both written and verbal.
• Organized and detail-oriented, with the ability to manage multiple priorities.
• Comfortable using technology (CRM systems, email marketing tools, scheduling software).
• Passionate about helping people and making a difference in the community.
• Bonus: Experience in legal, financial, or healthcare industries.

Ready to apply?

If this sounds like the right fit, apply right here on this page. We expect strong interest in this role, and if your application stands out, you will move on to the next stage. This may include a writing exercise, interviews, and possibly a quiz (not necessarily in that order).

Thanks for taking the time to read this. We look forward to meeting you!

We’re a small but mighty estate planning law firm based in Grandville, Michigan, with a big heart for helping families protect what matters most. Our attorneys and existing staff are highly skilled in the legal work—but we’re looking to add someone to our team who can be the warm, confident, and proactive first impression for our firm. If you love connecting with people, building relationships, and making a difference in your community, we’d love to meet you.