User assistance developer

Job Description

Oracle believes in empowering people to do more, through world class analytics products. We are the Service Excellence team within Oracle Analytics, responsible for innovating, building, and supporting the service technologies and capabilities that support our customers in the use of our products.

Our vision is to enable our products to be world class services through the principles of customer experience first, customer enablement, support, scalability, availability, reliability, and security. We invest in our services to enable our customers to be successful with our products.

We're seeking an experienced writer with a proven track record in professional excellence and can partner effectively to drive impact. The writer will be responsible for creating informational content to support new and existing Analytics products. The writer will work with Subject Matter Experts, Support, Customer Success, and Product Management to evaluate content from other teams, create original content, and develop guided content for our software products.

The successful candidate will work with a variety of internal Oracle teams to collaborate on content development topics. It's the expectation that this role provides effective leadership for all assigned projects.

The successful candidate has strong written and oral communication skills, great attention to detail, as well as cross-team collaboration and project management skills. This candidate brings an effective and efficient approach to content development and will thrive in a highly innovative, fast paced, and evolving environment.

Responsibilities

• Bachelor's degree required; master's degree preferred.

• Create a variety of informational materials including slide decks, diagrams, and scripts.

• Develop comprehensive content to meet organizational standards.

• Implement changes in content based on feedback from key stakeholders and subject-matter experts.

• Execute changes in existing informational content to maintain accuracy and completeness.

• Gain a deep understanding of Oracle's Analytics products and services.

• Translate complex information into straightforward, polished, engaging content.

• Write user-friendly informational scripts that meet the needs of the target audience, turning insights into language for user success.

• Evaluate current content and develop innovative methods for improvement.

• Gather information from subject-matter experts and incorporate that information into a useful and accurate content.

• Develop content in alternative content forms including blogs, short informational articles, and instructions for hands-on experiences for maximum usability, with a consistent voice across all content.

• Leverage user personas to create appropriate and targeted content for each.

• Educational or related field preferred.

• Adult instruction experience preferred.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $60,100 to $158,200 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC3

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.