Service Coordinator

Job Description

Job Description

Job Title: Service Coordinator

We're seeking a Service Coordinator to join a growing team supporting some of the biggest names in the automotive industry, including GM, Ford, Stellantis, Tesla, and other OEM customers.

This role is ideal for someone with experience in customer service, administrative support, account coordination, logistics, supply chain, automotive operations, or automotive manufacturing. The team is especially interested in candidates with automotive manufacturing experience, but individuals with dealership, service advisor, parts, fleet, or other automotive-related backgrounds are also encouraged to apply.

• You'll spend your day managing customer orders, working within customer portals, communicating with internal teams, and helping ensure products are delivered on time.

• Manage daily customer shipments and order activity through multiple customer portals.
• Review electronic orders and overnight updates and communicate changes to internal teams.
• Support new product launches by coordinating quotes, lead times, and capacity information.
• Monitor customer orders and shipment requirements to ensure on-time delivery.
• Serve as a liaison between customers and internal departments regarding order changes and updates.
• Submit and manage disputes, shortages, and logistics issues.
• Coordinate with project managers, scheduling, production, shipping, and customer service teams.
• Maintain accurate records and update customer information within various systems.

• 2+ years of customer service, administrative support, account coordination, or client-facing experience.
• Experience working in the automotive industry is a plus.
• Automotive manufacturing experience is highly preferred.
• Experience with customer portals, ERP systems, MRP systems, or order management systems preferred.
• Strong communication and problem-solving skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable learning new systems and customer-specific requirements.

Hours:

Monday-Friday, 8:00 AM - 5:00 PM

• Every other weekend support required after training
  • Quick morning review of customer portal activity
  • Can be completed remotely
  • If a shipment issue is identified, you'll communicate the expected delivery date

This is a Contract to Hire position based out of Howell, MI.

The pay range for this position is $19.23 - $21.64/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Howell,MI.

This position is anticipated to close on Jul 17, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.