Operational Support Specialist

Job Description

Job Description

Overview

Join a team of passionate and caring people who make a difference in people’s lives. The Operational Support Specialist is aligned regionally to assist in ensuring the Company’s mission and initiatives are reaching our operations and driving quality results. You will be serving individuals with intellectual and developmental disabilities, those experiencing mental health crisis and the elderly in group or independent settings.

Responsibilities

• Provide operational support to critical areas, in alignment with Regional team, to ensure long-term fixes are implemented via onsite/hands-on support, remote oversight, and coaching/training with staff
• Provide operational and location staff education on quality deliverables
• Track survey results and assist with survey preparation
• Review and monitor quarterly safety committee workbooks
• Monitor infection control issues (masks, PPE, cleaning schedules, etc.)
• Audit operational documentation and incident reports
• Provide quality checks of homes; verifying staffing ratios are correct based on consumer needs, ensuring supply quantities, furniture items, and cleanliness, and providing onsite reviews with the intent of correcting issues immediately
• Assist, monitor, and coach locations to ensure that Plans of Correction are being carried out and any punitive action within the agency, related to survey quality, is addressed
• Monitor Rest Assured cameras on a rotating schedule by operation after hours (evenings, midnight, and weekends)
• Provide active treatment monitoring
• Provide remote and onsite training with Executive Directors and Program Managers to focus on critical quality initiatives while understanding the regulations and internal policies
• Train and coach various operational positions based on each team member's skillset
• Manage the overall teams network site to ensure accurate data and materials are available
• Manage the policy and procedure manual in conjunction with Regional Directors
• Other duties as assigned

Qualifications

• Associate or Bachelor’s degree in Human Services is preferred; experience in the Human Services field can substituted for education on a year for year basis
• High School Diploma or GED required
• Valid driver's license
• Ability to work in group home or independent living home-like settings
• Ability to communicate (verbally and written) with all levels of personnel, internal and external to the company
• Ability to handle physical aspects of job, including bending, stooping, lifting, pushing, pulling, reaching, and walking for periods of time
• Must maintain state regulatory certifications, as required by state/program requirements
• Extensive Travel required
• Non-traditional work schedule expected