Director of operations
Neiman Marcus Group is a relationship business that leads with love in everything we do—for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. Our brands include Neiman Marcus and Bergdorf Goodman.
Your Role As Senior Manager of Retail Performance and Store Operations, you will manage resources and uphold operational performance to support and maximize sales and profitability. You will enhance the customer experience to improve sales performance and bottom-line profitability. You will work on-site in the assigned store and will report to the Store General Manager. What You'll Do- Oversee the daily exception of all store operations
- Inbound and Outbound and accurate order fulfillment
- Support merchandise price changes
- Manage expenses to guide profitability
- Manage non-payroll and payroll expenses including labor, scheduling, and staffing
- Flex resources, processes, and behaviors to maximize operational efficiency
- Directly manage performance of Sales Support Managers and Loss Prevention Leaders
- Responsible for store inventory accuracy and process
- 7+ years of experience, luxury retail fashion experience
- History of leading, motivating, and coaching teams
- In-depth knowledge of profit and loss management
- Microsoft Office Suite proficient
- Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds
- Schedule will include evenings, weekends, and holidays
- We offer an inclusive and comprehensive range of benefits to our valued associates, including:
- Medical, Dental, Vision Benefits
- Disability Benefits
- Paid Parental Leave, Paid Family Leave, and Adoption Support
- Paid Time Off
- Retirement Savings Plan (401K) and Life Insurance
- Financial Solutions
- NMG Associates Core Discount of 30%
- Personal and Professional Development Opportunities
- For more information, please click “Our Benefits” section on our career site or reference the link here:
- Overtime Status: Exempt
- Posting Date: Nov 6, 2025
- Application Deadline: Applications are accepted on an ongoing basis
- Announcement: Saks Global now includes Bergdorf Goodman, Neiman Marcus, Saks Fifth Avenue & Saks OFF 5TH.
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