Service & Repair Manager - Industrial Pumps & Process Equipment

Job Description

Job Description

Description:

*This role is with Detroit Pump, a division of Tencarva Machinery Company.

Detroit Pump is seeking a dynamic leader for its service and repair business. If you have hands-on experience with process pumps and demonstrated leadership skills, this is a great opportunity for you! We have a clean, modern shop with established operating procedures and an experienced staff.

Summary: Oversees the operation of the service business and its output to produce the best, highest quality product on-time to meet and exceed customer expectations, while maintaining a safe, efficient, and cost-conscious environment.

Essential Duties and Responsibilities include the following:

· Manage all shop personnel - repair technicians, field service technicians, pump assemblers, and machinists

· Assign repair work to be performed; set daily shop schedule

· Monitor quality of repair work by verifying SOPs are being followed

· Work closely with repair coordinators to ensure quotes are accurate for labor time, price, and delivery

· Monitor shop throughput, utilization, and expenses

· Keep salespeople informed of the status of their orders

· Communicate with customers regarding field service work, pickups, and deliveries

· Coordinate outside services such as sandblasting, electric motor rewinding, mechanical and crane services

· Maintain shop organization and cleanliness

· Manage all aspects of safety, ensuring compliance with OSHA

· Other duties as assigned by management.

About Detroit Pump: Founded in 1926, Detroit Pump & Mfg. Co. is a full-service provider of engineered systems, process equipment, and service/repair for automotive, general industrial, and municipal markets.

About Tencarva: Founded in 1978, with roots dating back to 1926, Tencarva is an equipment distributor, engineering and design partner, and full-service repair center. Serving thousands of customers across the industrial and municipal segments, Tencarva's diversified business units cover 17 states and provide end-to-end, tailored solutions for complex systems within the process handling and water/wastewater markets. Our service offerings include system analysis and design, applications engineering, custom fabrication of equipment packages, automation and controls, equipment repair/remanufacturing, and thermal hard coatings.

Benefits Include:

• Paid Time Off, including 10 holidays
• Incentives
• Health Insurance, including medical, dental, vision, disability, and life
• 401(k) & Profit Sharing
• Employee Assistance Program

Supervisory Responsibilities : Directly supervises and manages the activities of their assigned department. Conducts and reviews annual employee evaluations, coaching/mentoring, and/or training of the group.

Education and/or Experience: High school diploma or general education degree (GED); or 3-5 years related work experience and/or training; or equivalent combination of education and experience.

Qualifications: To perform this job successfully, an individual must perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills: Must have the ability to read, analyze, and interpret documents such as safety rules,

operating and maintenance instructions, and procedure manuals. The ability to write routine reports and

correspondence. The ability to effectively present information and respond to questions from managers and employees.

Mathematical Skills: Must be able to perform basic mathematical equations including addition, subtraction, multiplication, division, use of whole numbers, and percentage and decimals.

Computer Skills: To perform this job successfully, an individual should have basic computer skills, knowledge of MS Office Software (i.e., Word, Excel, Outlook) and internet software.

Certifications, Licenses, Registrations: Must have a valid driver’s license, and no points.

Equipment Operated: Forklift, hoist, crane, hand tools, power tools, drills, band saw, drill press, lathe mills, and other equipment deemed necessary to fulfill the job’s functions.

Physical Demands: The physical demands described herein represent those that an employee must meet to successfully perform this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Performance of duties of this position is considered very heavy work. Must be able to exert force over 100 pounds occasionally, and more than 50 pounds frequently; climb, balance, stop, kneel, crouch, reach overhead, stand, walk, push, pull, lift, finger, grasp, feel, talk, hear, and perform repetitive motions. Specific vision abilities required by this job include being able to accommodate/adjusting the lens of the eye to bring an object into sharp focus and maintain a good field of vision, observing an area that can be seen up or down or right or left while eyes are fixed in a given point. Must be able to fulfill all essential job functions in a consistent state of alertness and safe manner.

Work Environment: The work environment characteristics described here represent those an employee

encounters while performing this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing this job’s duties, the employee is occasionally exposed to moving mechanical parts, fumes, airborne particles, and outside weather conditions; to wet and/or humid conditions; toxic or caustic chemicals; risk of electrical shock and vibration. The noise level in the work environment is usually moderate.

Qualifications: To perform this job successfully, an individual must perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The duties, responsibilities, and activities described above are not exhaustive and may be subject to change. Additionally, please note that the job title for this posting is designed to be descriptive and may not reflect the official title used internally for job classification purposes.

Tencarva Machinery Company, LLC, is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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