IT Help Desk Support

IT Help Desk Technician (Entry Level)

Experience: 6+ months (required)

Location: Grand Rapids, MI

About the Role

We’re looking for an entry-level IT Help Desk Technician who has at least 6 months of technical support experience. This role is ideal for someone who is customer-focused, eager to learn, and ready to grow in the IT field.

Key Responsibilities

• Provide first-level technical support via phone, email, and ticketing system.
• Troubleshoot issues related to:
  • Windows OS and basic Mac support
  • Password resets, account lockouts, MFA
  • Printers, network connectivity, and common desktop software
• Accurately log, track, and document support requests.
• Escalate more complex issues to Tier 2 support when needed.
• Follow standardized processes, knowledge base articles, and troubleshooting scripts.
• Maintain a high level of customer service and communication.

Required Qualifications

• 6+ months of IT support experience (help desk, service desk, technical support, internships or similar).
• Basic understanding of:
  • Microsoft Windows
  • Office 365 applications
  • Networking fundamentals (DNS, DHCP, Wi-Fi troubleshooting)
• Strong communication and problem‑solving skills.
• Ability to multitask and work in a fast-paced environment.

Preferred Qualifications (Nice to Have)

• A+ Certification or equivalent (CompTIA A+, Net+, or similar).
• Experience with a ticketing system (ServiceNow, Jira, Zendesk, etc.).
• Familiarity with Active Directory or Azure AD.

Experience Level

Entry Level

This is a Contract to Hire position based out of Grand Rapids, MI.

The pay range for this position is $18.00 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Grand Rapids,MI.

This position is anticipated to close on Feb 27, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.