Loader - Assistant

Job Description

Job Description

JOB SUMMARY

Under the direction of the Program Manager and the Appliance Route Driver you will assist in the daily Appliance Pickup Process, including, following a predetermined route to collect appliance while ensuring high quality customer satisfaction is delivered.

DUTIES AND RESPONSIBILITIES

1. Primarily works as the assistant for a two-man crew to safely remove appliances from customer homes. This includes travel to the homes, meeting with the customers and removing identified appliances.
2. Meet the established daily, weekly and monthly Key Performance Indicators for appliance pickup appointments
3. Convey positive image of project partners by maintaining a professional appearance
4. Track and report pickups and deliveries using a mobile device.
5. Cooperatively work with program staff to identify and recommend areas for process improvement
6. Perform related work as required

Qualifications:

1. Excellent communication and interpersonal skills
2. Professional appearance
3. Familiarity with mobile devices
4. Comfortable working with people of diverse background
5. Exercises good judgment and maintains safety at all times
6. Able to lead, motivate, be diplomatic, and build positive rapport with customers
7. Able to communicate with technical and non-technical individuals
8. Able to work independently and with a team
9. Able to work flexible schedule, including evenings and weekends
10. Able to bend, stoop and reach
11. Able to learn and work with new technology (e.g. handheld data devices)

1. Must be able to pass criminal background check

SCHEDULE

Monday to Saturday, Start time 7:30 am, Approx. ten (10) hour Days.

MINIMUM REQUIREMENTS

1. Able to work in very fast-paced environment and hold to deadlines.
2. Problem-solver. Able to respond to diverse set of challenges in the field and do whatever it takes to meet project deliverables on schedule.
3. Ability to communicate effectively with subordinates, peers, superiors and customers
4. Knowledge and understanding of energy audits and the direct install measures

PREFERRED QUALIFICATIONS

1. 1 year furniture or appliance delivery or loading and unloading
2. 1 year customer service experience
3. Experience with Customer Management Systems/Databases

The above information is intended to describe the most important aspects of the job. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required to perform the work.

• Paid holidays after 90 days
• One (1) week vacation after one year.
• Four (4) or Five (5) Days per week, need to be available from Tuesday to Saturday.
• Weekly pay
• Company issued uniform shirts.