Business Development Manager

Right at Home Grand Rapids
Grand Rapids, MI

Job Description

Job Description

Benefits:

  • Bonus based on performance
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Vision insurance
Job Summary

The Business Development Manager is responsible for driving sales growth, establishing a strong market presence, and creating a positive identity for the company through strategic outreach and promotional activities. This role focuses on increasing care hours, building and maintaining a pipeline of profitable referral sources, and gaining market share within the home care industry.

The ideal candidate demonstrates strong interpersonal skills, creativity, organization, and persistence while embodying a genuine commitment to improving the lives of clients through quality home care services.

Key Responsibilities

Market Development and Relationship Building
Build and maintain relationships with key referral sources, including hospitals, physicians, social workers, case managers, discharge planners, and community organizations.
Identify and develop new referral sources to expand the client base.
Educate potential clients and referral partners on the agencys home care services, ensuring alignment with their needs.
Act as the agencys representative at community events, trade shows, and networking opportunities.

Sales Planning and Execution
Develop and execute a weekly sales plan to achieve assigned sales targets.
Maintain an up-to-date Customer Relationship Management (CRM) database to track sales activity, referral sources, and market intelligence.
Research and analyze the competitive landscape to identify market trends and opportunities for growth.
Deliver compelling presentations on agency services to prospective clients and partners.

Client Engagement and Needs Assessment
Actively listen to clients and referral partners needs, providing tailored solutions.
Conduct follow-ups to ensure client satisfaction and sustained partnerships.
Collaborate with the office team to ensure a seamless onboarding process for new clients.

Goal Achievement and Reporting
Meet or exceed quarterly and annual sales goals.
Prepare and present regular reports on sales activities, market conditions, and performance metrics to leadership.
Continuously identify and implement strategies to improve sales efficiency and effectiveness.

Qualifications
Bachelors degree or equivalent experience, preferably in business, marketing, or healthcare-related fields.
Minimum of 5 years of professional sales experience with ability toi demonstrate sales performance and goal setting.
Proven track record of achieving sales targets and building referral networks.
Exceptional interpersonal, verbal, and written communication skills.
Strong organizational and time-management skills, with the ability to prioritize tasks effectively.
Proficiency in CRM software and Microsoft Office Suite.
Knowledge of medical terminology and home care services is preferred.
Ability to work independently and exercise sound judgment.
Availability to work flexible hours, including on-call duties as required.

Posted 2025-07-30

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