Call Center Representative
With over 30 years in business and more than 40,000 customers served, HomeSpec is a leader in basement, crawl space, and foundation repair. We’re on a mission to redefine the construction industry by providing remarkable experiences for our customers, and that starts with our team.
We’re looking for an energetic, organized, and customer-focused Call Center Representative to join our collaborative team. If you're passionate about helping others and thrive in a fast-paced environment, we want to hear from you!
What You’ll Do
- Answer customer calls and respond to all inquiries with professionalism and courtesy
- Efficiently schedule sales appointments
- Follow up with customers to address questions or concerns
- Keep accurate, up-to-date customer records in our system
- Provide support to internal departments as needed
- Ensure each customer interaction results in a positive and remarkable experience
What We’re Looking For
- At least 3 years of proven customer service experience; call center background strongly preferred
- Exceptional telephone and interpersonal communication skills
- Strong multitasking and problem-solving abilities
- Experience with Salesforce or similar CRM software (preferred)
- Availability to work 8 hour shifts Monday–Friday, as early as 8am and as late as 6pm, with rotating Saturday shifts
What We Offer
- A trusting, respectful, and fun culture
- The best tools and training to help you succeed
- A team you can be proud of
- Real opportunities for growth and development
- Competitive pay starting at $16-$20/hour
- PTO and Sick/Personal days
- Health, Vision, Dental and Life Insurance options
Ready to Make a Difference?
If you’re looking for a workplace where your contributions are valued and your growth is supported, apply now and join the HomeSpec team. Let’s redefine the construction industry—together.
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