Banquet Captain - DoubleTree by Hilton Battle Creek

Job Description

Job Description

6PM Hospitality is seeking positive, forward-thinking individuals to join our team at the newly-renovated DoubleTree by Hilton in Battle Creek, MI. 6PM Hospitality consists of a team of hospitality experts who draw upon decades of experience to make everything from the front desk to the back office achieve a standard of excellence. We partner with property owners, brands, investors and financial institutions to transform short stays into unforgettable experiences, and turn investments into solid returns. Come be a part of our excellence driven team!

Position Summary:

This Banquet Captain is responsible for supervising catered events, including set-up, execution, and tear down to assure that the guest’s needs are consistently exceeded while following 6PM Hospitality’s Core Values, Hilton standards, and local health department standards.

Essential Functions:

• Maintains contact with the host throughout the event to ensure the highest guest satisfaction.
• Demonstrate excellent communication skills, both verbal and written.
• Exhibit strong hospitality skills and knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
• Ability to lead a team, make quick and accurate decisions, and work with little or no supervision.
• Self-motivated with excellent organizational skills and attention to detail.
• Ability to work in a noisy environment and collaborate effectively in a team.
• Flexibility to work extended hours, weekends, and holidays.
• Prepare assignments for staff and conduct lineups at the start of each shift.
• Work closely with the manager and supervisor and Event Coordinator to plan events.
• Supervise uniform control and ensure cleanliness of the front and back of the house.
• Familiarity with the menu and ability to explain ingredients and preparation methods.
• Prepare Captain's Reports, detailing function and host comments.
• Maintain the highest level of customer service and adhere to policies.
• Determine when to stop serving alcoholic beverages in accordance with policies.
• Handle cash transactions and resolve guest complaints within scope of authority.
• Notify supervisor and/or security of any unusual events or missing items.
• Attend staff meetings and implement policies and procedures.
• Maintain close communication and cooperation with the administrative team and co-workers.

Position Requirements:

Minimum Knowledge:

• Requires ability to interpret / extract information and / or perform arithmetic functions.
• May require typing, basic computer knowledge, record keeping, or word processing.
• Excellent communication skills

Formal Education and Job-Related Experience :

• This position requires a minimum formal education of a high school diploma or equivalent related experience.
• One year of banquet experience required.

License, Training, and/or Certification Required:

• CPR Training
• Certification in an Alcohol Awareness Servsafe

Working Conditions and Physical Effort:

· Stress Load: Regular exposure to stresses

· Workload Fluctuation: The workload required to perform this job requires ability to adapt to change

· Manual Skills: Significant portions (more than 50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations

· Physical Effort: Significant portions (more than 50%) of daily assignments involve prolonged standing, transporting material or equipment, or lifting, moving, or carrying heavy (over 30 pounds) materials for intermittent periods throughout the day

· Physical Environment: Significant portions (more than 50%) of daily assignments involve exposure to dirt, odors, noise, or temperature / weather extremes. Working surfaces may be un-level, slippery, or unstable

· Work Schedule: Work regularly requires full-time evening assignments but varies according to business demands and needs. Days, overnights, holidays, and weekend assignments are required.

· Occupational Risks: Some portions (10- 50%) of daily assignments involve occupational risk, such as cuts, burns, exposure to toxic chemicals, injuries from falls, or back injury sustained with assisting in moving, lifting, or positioning equipment or materials

· Ergonomics Risks: Some portions (10- 50%) of daily assignments involve ergonomic risk, such as regular repetitive tasks, forceful or prolonged exertions of the hands, vibration, cold temperatures, heavy lifting, pulling, pushing, or carrying of heavy objects, poor body mechanics, restrictive workstations, or awkward postures

· Safety: Responsible for adhering to all safety policies and procedures of 6PM Hospitality

· Required Travel: Position does require travel to other 6PM Hospitality properties, client locations, or other locations. Relocation assistance is not available for this position.

Employee Benefits

• Paid time off for all full-time and part-time team members
• 8 hours of paid volunteer paid for all team members
• Holiday pay
• Travel discounts for employees, friends, & family
• Restaurant discounts
• Referral Program
• Health, vision, and dental insurance available for all full-time team members
• Employee recognition perks and benefits
• Advancement opportunities
• Paid maternity/paternity leave or adoption leave for qualifying FMLA

Apply today to become part of an authentic, excellence-driven team!