Senior manager customer content engagement

Job Description

Overview

We are seeking a creative, strategic, and collaborative leader to for the Customer Success (CS) Insights Content & Engagement team within the NetSuite Customer Success organization. This team is responsible for developing compelling strategic content that elevates the value of Customer Success and NetSuite internally and externally.

As Sr Manager, CS Insights Content and Engagement, you will lead a team of individual contributors across two core functions- content development and driving strategic engagement. You will guide cross-functional efforts to create consistent, high-impact narratives and assets that align with Customer Success go-to-market strategies and help CS influence pipeline, accelerate deals, and deliver exceptional customer outcomes.

Key Responsibilities

• Lead, coach, and develop a high-performing team of Program & Project Managers focused on content creation and engagement.

• Oversee development and execution of messaging frameworks, assets, and support materials that reinforce the value of Customer Success across industries and solutions.

• Partner closely with teams in Sales, Marketing, Product, and CS leadership to align on strategic priorities, launch planning, and campaign execution.

• Represent Customer Success in video interviews and digital content, serving as an engaging and credible on-camera spokesperson for CS.

• Conduct on-camera interviews with executives and thought leaders, distilling complex topics into compelling, audience-appropriate narratives.

• Ensure consistency in voice, tone, and brand across all customer- and sales-facing CS communications.

• Guide storytelling strategy and oversee the creation of presentations, videos, and digital collateral.

• Serve as a strategic thought partner and editor for key initiatives, ensuring content is clear, concise, and tailored to its audience.

• Measure the impact of content and engagement efforts; optimize based on feedback and results.

• Contribute to annual and quarterly planning cycles, aligning CS Insights team initiatives with cross-functional teams and broader business priorities.

Qualifications

Experience

• 10+ years in content development, program management or communications roles with increasing leadership responsibilities.

• 3+ years of people management or team leadership experience.

• Proven success managing cross-functional content initiatives in a fast-paced, matrixed environment.

• Demonstrated experience appearing on camera in a professional setting (e.g., corporate videos, webinars, executive interviews, or public speaking events).

• Confident and articulate communicator, comfortable engaging with stakeholders and executives in live and recorded settings.

• Portfolio or examples of previous on-camera work highly desirable.

• SaaS, Customer Success, or enterprise software experience preferred.

Skills

• Exceptional written and verbal communication skills, with a keen eye for clarity, tone, and storytelling.

• Strong background in content strategy, narrative development, and brand alignment.

• Strong understanding of the sales cycle and customer journey, preferably within a SaaS or ERP environment.

• Strong on-camera presence with the ability to connect with diverse audiences.

• Skilled interviewer with the ability to put interviewees at ease and extract meaningful insights on camera.

• Strategic thinker with strong execution and project management capabilities.

• Adept at navigating ambiguity and driving alignment across diverse stakeholders.

• Passion for developing people, fostering collaboration, and building inclusive, high-trust teams.

• Proficiency with tools such as PowerPoint, Adobe Creative Cloud, and project management software (e.g., Asana, Smartsheet).

Responsibilities

Please see above.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

CA: Hiring Range in CAD from: $88,100 to $192,600 per annum.

US: Hiring Range in USD from: $97,500 to $199,500 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - M3

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.