Dog Daycare Playroom Supervisor

Job Description

Job Description

Position Summary: Come join the pack as a Supervisor at Canine to Five. This is a great opportunity for a dog-loving leader who is looking for a long-term career and to develop into a manager.

• Pay: $18/hr + tips (after 60 days)
• Schedule: 36+ hours a week including 2 weekends a month and rotating holidays. Typically AM shifts start at 6am and PM shifts start between 12-2pm. Shifts are approximately 8 hours long.
• Location: Midtown Detroit, MI

Learn more about Canine to Five:

WHY IS THIS POSITION SO PAWSOME

• Opportunities for growth - We take pride in developing our talent. We have a defined career path to leadership with a comprehensive training program.
• A fun work environment - You get to work with dogs, co-workers who are also just as passionate about dogs and their safety and wellbeing.
• A forward-thinking culture - you'll never hear us say "that is how it always has been done." In fact, if we implement one of your suggestions, you get a monetary reward.
• Comprehensive benefits and competitive compensation - Full-time Supervisors are eligible for health insurance (HMO/PPO), dental, vision, paid time off, accident insurance,401k with match, free dog day care, and tips in addition to the hourly rate.

JOB RESPONSIBILITIES:

• Ensures the facility is clean, safe and operating to company expectations.
• In coordination with the appropriate manager, facilitates the scheduling of employees to ensure all applicable playroom shifts are covered to company expectations.
• Ensures all pertinent behavioral episodes, incidents and general information associated with dogs in their charge are appropriately communicated and documented to company expectations.
• In coordination with the appropriate manager, participate in the training of new employees regarding expectations of cleanliness, appropriate dog care, pertinent operational practices and general conduct of a Canine to Five Employee.
• Ensures all relevant documentation associated with employee feedback and development is completed to company expectations.
• Actively coach employees in the moment and have timely follow up; perform camera review with associates weekly; communicate performance gaps and concerns to associates and managers.
• Participate in weekly supervisor meetings to review trainees, employees, changes in policies and procedures and address issues.
• Lead weekly huddle meetings for the team.
• Expedite the day by assigning pack leaders and dogs to playrooms as necessary; make labor adjustments as needed to meet business objectives.
• Ensures the completion of facility opening and closing procedures to company expectations on days worked.
• Ensures general awareness of problem dogs and the associated special instructions and handling procedures for the same. Ensures employees understand special instructions and can perform the handling procedures.
• Ensures superior levels of customer service including, but not limited to, responding to questions, providing information on customer's dogs (behaviors, habits, activities) and engaging in a manner that continuously promotes long-term, professional and valued relationships.
• All other duties as assigned by Canine to Five Management.

JOB REQUIREMENTS:

• Minimum of 1 year of supervisor/management experience
• Established knowledge of dog behavior and passion about caring for dogs
• Ability to meet the physical demands of the role, which include the ability to sit, stand for extended periods of time (up to 8 hours), reach, climb, bend, run and lift 50 lbs.
• Ability to work flexible schedules (including weekends and up to 36+ hours per week), reliable transportation and be over 18 years old.
• Strong multitasking, organization, communication and problem solving skills
• Basic computer skills