IT System Administrator
- Serve as escalation support for IT issues
- Troubleshoot and resolve internal hardware, software, and network issues
- Support Windows environment, including user profiles, permissions, and device configurations
- Diagnose issues related to VPN, remote access, printers, peripherals, and mobile devices
- Document & assess recurring issues and recommend long-term solutions
- Assist with administration and maintenance of servers, networks, and cloud-based systems – including upgrades, patches, and deployments
- Support Microsoft 365, Active Directory, ERP system, and related tools
- Monitor system performance and proactively address issues
- Support security (network & physical), access controls, and data protection requirements
- Assist with user access management and role-based permissions
- Follow IT security policies and escalate potential security incidents appropriately
- Document solutions, configurations, and procedures
- Use of ServiceNow ticketing program (or similar)
- Identify opportunities to improve IT processes and end-user support experience
- Provide support and guidance to other IT representatives in our organization
- Partner with vendors and third-party service providers, as needed
- Collaborate with cross-functional teams to support operations (Operations, Accounting, Logistics, etc.)
- Bachelor’s degree in Information Technology, Computer Science, or related field; (or equivalent experience)
- 2–3 years of business IT support experience
- Strong troubleshooting skills across hardware, software, and networking environments
- Familiarity with Microsoft Hyper V, SyteLine, Factory Track, PLM for Discrete, SolarWinds is considered beneficial; but not mandatory.
- Familiarity with SOX Compliance is beneficial
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