ServiceNow Developer

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.
The Opportunity
We are seeking (2) ServiceNow Developers to join our ServiceNow Demand Management team in either our Detroit, MI or Charlotte, NC offices. This role bridges business needs and technical solutions—combining analytical skills, process understanding, and platform expertise to design, build, and deliver scalable ServiceNow solutions that align with organizational goals.
The ideal candidates will be equally comfortable engaging with stakeholders to define requirements and working within ServiceNow to configure, script, and deploy enhancements.
The Work Itself
Key Responsibilities:
ServiceNow Development & Delivery

• Configure and develop within ServiceNow (forms, workflows, business rules, client scripts, UI policies, flow designer, integrations).
• Participate in the design and implementation of ServiceNow modules, custom applications, and integrations with third-party systems.
• Contribute to solution design reviews, testing, documentation, and deployment activities.
• Adhere to established governance, development standards, and best practices for the ServiceNow platform.
• Assist in platform upgrades, instance maintenance, and quality assurance activities.
  

Continuous Improvement

• Identify opportunities to leverage ServiceNow capabilities for automation, efficiency, and improved user experience.
• Stay current with the ServiceNow product roadmap, releases, and emerging features.
• Provide input into ServiceNow roadmap planning and platform strategy.
  

Stakeholder Engagement

• Facilitate workshops, demos, and user acceptance testing to ensure solutions meet business needs.
• Support process optimization efforts across ITSM, HRSD, CSM, and other ServiceNow modules as needed.
• Act as a liaison between business teams, technical teams, and platform governance.
  

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 1 - 3 years of hands-on ServiceNow development experience (e.g., ITSM, HRSD, SecOps, or custom applications).
• Strong understanding of ServiceNow data models, flow designer, and configuration options.
• Proficiency in JavaScript, HTML, CSS, and ServiceNow’s scripting APIs.
• Ability to create detailed technical documentation, solution designs, and test scripts.
• Strong problem-solving ability and a proactive, collaborative approach.
  

• ServiceNow Certified System Administrator (CSA); additional certifications (CIS – ITSM, HRSD, CSM, App Engine) are a plus.
• Experience with REST/SOAP integrations and Flow Designer
• Familiarity with CMDB, Discovery, and platform governance.
• Excellent communication, presentation, and interpersonal skills.
  

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

• Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
• Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
• Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
• Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
• To view more detailed information about Ally’s Total Rewards, please visit this link:
  

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit
Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at [email protected]. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
Base Pay Range : $65000 - $115000 USD
An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.
Incentive Compensation: This position is eligible to participate in our annual incentive plan.