Enrollment Counselor

SUMMARY:

Cornerstone University is looking for an enrollment counselor to help support the enrollment operations for its online divisions. Under general supervision, using judgment and discretion, this position is responsible for enrolling prospective students for Cornerstone University’s online degree programs. This position performs student enrollment activities via virtual meetings, telephone, email, texting, group seminars, visits, and face-to-face meetings.

CLASSIFICATION: Full-time, Hourly

REPORTS TO: Executive Director of Enrollment, SOAR & Online

DEPT: Enrollment

LOCATION: Hybrid (in person training), Grand Rapids, MI

HOURLY WAGE: $19.50 - $20.00/hr

DUTIES AND RESPONSIBILITIES:

• Represent Cornerstone University in a Christ-like, professional manner to prospective students interested in pursuing a degree while consistently exhibiting enthusiasm toward the institution

• Balance a high volume of outbound recruitment communication, managing prospective students at various stages in the enrollment process.

• Meet individual and team enrollment activity goals.

• Conduct ethical sales techniques to raise awareness for potential online students.

• Provide accurate and comprehensive degree program options, to help prospective online students make informed decisions.

• Provide prospective students with a high level of customer service through effective communication and follow-up techniques.

• Seek to earn referrals that reflect the valuable service provided.

• Conduct individual and group presentations to disseminate approved program information.

• Utilize great customer service, critical thinking and problem-solving skills to uncover and resolve concerns.

• During the enrollment process, assist prospective students by connecting them with appropriate services and resources.

• Act as a personal coach to help incoming students select a major, complete the enrollment process, and make a smooth transition into CU’s digital learning platform.

• Monitor, track, and manage student communication using the university CRM.

• All Cornerstone University and WCSG employees will regularly interact with students in a variety of projects, activities, and settings. As such all employees are expected to serve as Christian leaders and mentors by effectively living a gospel-centered lifestyle, ministering and discipling through a biblical worldview.

• Other duties may be assigned.

REQUIRED KNOWLEDGE, SKILLS and ABILITIES:

• Bachelor's degree required

• Professional sales, customer service, or enrollment recruitment experience with documented history of meeting goals

• Computer literate and ability to learn university student management database

• Passionate belief in the power of higher education along with the desire to help adults achieve their academic, professional, and personal goals

• Proven ability to work independently and manage a volume of activities efficiently

• Willingness to consistently go ‘above and beyond’ in order to serve students

• Strong interpersonal and communication skills.

• Ability to maintain a positive professional attitude

• Self-motivated and able to work effectively in a team environment

• Willingness to work an alternative schedule, 2-3 days per week (no weekends)

ESSENTIAL QUALIFICATIONS:

• A personal relationship with Jesus Christ and an active Christian commitment.

• A theology that supports the values and mission of Cornerstone University core commitments evidenced by an ability to affirm and sign the university’s doctrinal statement, “The Cornerstone Confession.”

• Four other foundational pillars, along with the university’s mission and confession, form Cornerstone’s Core Commitments.

  • The Cornerstone Christian World View
  • The Cornerstone Academic Vision
  • The Cornerstone Beautiful Christian Community
  • The Marriage and Human Sexuality Position Statement

These core commitments convey who we are, what we believe and how we live and work together in community. Employees are expected to faithfully attend an evangelical and biblical church whose core beliefs and practices are consistent with Cornerstone’s confession and core commitments.