Vendor Performance Lead

Job Description

Job Description

Description:

Healthrise is deeply committed to improving the people, processes, and technology critical to ensuring the financial success of our Health Systems. Our comprehensive solution offerings range from strategic consulting and EHR transformation, to revenue cycle management, technology solutions, and staff augmentation. We take pride in our core values that guide everything we do, from building healthy relationships to continuously improving our services and fostering excellence.

Location: Remote
Up to 15% travel may be requested for coworking tied with major project initiatives

Position Summary
Healthrise is seeking a hands-on Revenue Cycle Vendor Performance Lead who will work closely with healthcare operational leaders and technical experts to manage and drive forward vendor-related performance. This position partners closely with revenue cycle leadership and primary vendor contacts to lead strategic implementation initiatives and to drive the management, support, and standardization of vendor-related processes, workflows, and performance reporting.

Core competencies include strong critical thinking, attention to detail, time management, relationship management, communication, and organization/planning in order to influence outcomes favorably. Proficiency in Microsoft Office products and general workflow design and development are strongly desired. Prior experience in a hospital or clinic setting is preferred.

Measurements of Success

• Consistent achievement in operational KPIs and project metrics
• Effective management and completion of project deliverables
• Positive client feedback related to operational delivery, responsiveness, and overall satisfaction
• Improved efficiency and cost management within revenue cycle workflows and associated vendor relationships
• Effective resolution of vendor-related issues and performance gaps

Duties and Responsibilities

Vendor Oversight & Accountability

• Serve as the primary point of accountability for assigned vendors, ensuring services are delivered on time, on budget, and to expected standards
• Monitor vendor performance against KPIs and SLAs, escalating issues and implementing corrective action plans when needed
• Lead vendor check-ins and performance reviews

Collaboration & Communication

• Build and maintain strong relationships with vendor partners, client stakeholders, and internal Healthrise teams
• Clearly communicate expectations, updates, and results to both vendors and leadership
• Provide professional, constructive feedback to vendors, ensuring transparency and accountability

Operational Integration

• Partner with internal revenue cycle teams to ensure vendor processes align with clinical, technical, and operational workflows
• Serve as a critical vendor liaison, managing client expectations and addressing operational concerns proactively
• Support vendor-related projects, system enhancements, and integrations

Performance & Process Improvement

• Track and analyze vendor performance data to identify trends, gaps, and opportunities for improvement
• Collaborate with Training and Operations to ensure SOPs reflect best practices
• Recommend workflow and process changes to strengthen vendor integration and maximize ROI
• Collaborate with Data Analytics to design and develop vendor dashboards

• 1–3 years of relevant experience in revenue cycle operations and improvement strategies
• Proven delivery of account/client management support
• Adaptable to change with an interest in learning and developing a deeper understanding of revenue cycle practices
• Strong project management, organization, and attention to detail
• Strong analytical, presentation, and critical thinking skills
• Proven customer-oriented service and consultative/relationship -building skills
• Ability to galvanize others, gather support, and thoughtfully manage complex relationships to influence outcomes
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, Visio)
• Strong communication skills and proven cross-functional collaboration
• Bachelor’s degree in Business Administration or related field (or equivalent experience)
• Proven experience developing and applying structured workplans to manage multiple initiatives simultaneously
• Skilled at providing direction to project teams, driving deliverables, identifying/escalating risks, and influencing stakeholders, including senior leaders internally and externally

Preferred Qualifications

• Experience working in a HIPAA-compliant or healthcare-regulated environment
• Familiarity with project management concepts and methodologies
• Revenue cycle, project management, or consulting experience strongly preferred