Patient Access Specialist

Description We are looking for a dedicated Patient Access Specialist to join our team on a contract basis in Grosse Pointe Woods, MI. This role involves ensuring smooth patient registration processes while delivering exceptional customer service. The ideal candidate will excel in communication, organization, and clerical duties to support patient care operations effectively. Responsibilities: - Facilitate patient registration by collecting and verifying necessary information while ensuring accuracy. - Provide exceptional customer service to patients, addressing inquiries and resolving issues promptly. - Handle inbound and outbound calls related to scheduling, billing, and insurance matters. - Assist patients in understanding medical coverage, deductibles, and copays. - Perform receptionist duties, including greeting patients and managing front-desk operations. - Maintain accurate documentation and manage clerical tasks to support clinical operations. - Optimize scheduling procedures to ensure efficient flow of patient appointments. - Collaborate with clinical teams to support trial operations and adhere to established protocols. - Utilize computer systems effectively for labeling, documentation, and data entry. - Conduct ad hoc financial tasks to assist patients with billing processes. Requirements - Proven experience in customer service, preferably in a healthcare or call center environment. - Strong communication skills, both verbal and written, to interact professionally with patients and staff. - Proficiency in clerical and receptionist duties, including documentation and scheduling. - Familiarity with insurance processes, medical billing, and patient financial assistance. - Ability to navigate computer systems and perform accurate data entry. - Knowledge of clinical trial protocols and operations is a plus. - Excellent organizational skills to manage multiple tasks efficiently. - High level of attention to detail to ensure accuracy and compliance. TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .