Entry Level Communications Agent
- Act as the first point of contact for customer inquiries and communications.
- Manage incoming communications via phone, email, and chat in a professional manner.
- Provide timely and accurate information to customers regarding products and services.
- Document and maintain records of customer interactions and transactions.
- Assist in resolving customer issues by liaising with other departments as necessary.
- Support the development and implementation of communication strategies that enhance customer engagement.
- Bachelor's degree in Communications, Marketing, Business, or a related field preferred.
- Excellent verbal and written communication skills.
- Strong interpersonal skills and the ability to build rapport with customers.
- Proficiency in using computer systems and software, including MS Office Suite.
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
- A proactive approach to problem-solving and the desire to learn.
- Opportunities for growth and career advancement.
- Paid time off and holidays.
- Health, dental, and vision insurance options.
- A supportive and collaborative work environment.
- Training and development opportunities.
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