Process management manager

ITM 14- Process Management Manager

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ITM 14- Process Management Manager

Salary

$37.62 - $54.99 Hourly

Location

Dimondale, MI

Job Type

Permanent Full Time

Job Number

0801-25-22-148SF

Department

Technology, Management and Budget

Opening Date

10/21/2025

Closing Date

11/4/2025 11:59 PM Eastern

Bargaining Unit

NON-EXCLUSIVE REPRESENTED EMPLOYEE (NERE)

• Description

• Benefits

• Questions

Job Description

About DTMB:

The Department of Technology, Management and Budget (DTMB) ( supports the business operations of state agencies through a variety of services, including building management and maintenance, information technology, centralized contracting and procurement, budget and financial management, space planning and leasing, construction management, motor vehicle fleet operations, and oversight of the state retirement systems.

About the position: This position provides management of the day-to-day activities of the staff at the Client Service Center in its function of

providing front line technical support to all State of Michigan employees and partners. This position is responsible for problem management and root cause analysis, advanced end user support. This includes setting priorities, development of operational activities and ensuring that quality information technology services are provided to customers of the Department of Technology, Management & Budget (DTMB).

View the Position Description here: Information Technology Manager 14 (

Position Location: This position is located in Dimondale, MI. Candidates should confirm work location and schedule at the time of interview.

Your application for any position does not guarantee that you will be contacted by the Department/Agency for further consideration. Only those applicants interviewed will be notified of the results.

*DTMB does not participate in STEM-OPT

This position may be eligible for a sign-on bonus up to $2,500. Up to $1,250 to be paid upon new hire and the remainder to be paid after satisfactory completion of the initial probationary period (12-month period). This does not apply to current state employees.

Classifications for the $2,500 bonus are:

Information Technology Infrastructure Analyst

Information Technology Programmer/Analyst

Information Technology Project Coordinator

Information Technology Project Manager

Information Technology Specialist

This position may be eligible for a sign-on bonus up to $3,500. Up to $1,750 to be paid upon new hire and the remainder to be paid after satisfactory completion of the initial probationary period (12-month period). This does not apply to current state employees.

Classifications for the $3,500 bonus are:

Information Technology Manager

Information Technology Supervisor

Required Education and Experience

Education

Possession of a bachelor's degree with not less than 21 semester (32 term) credits in one or a combination of the following: computer science, data processing, computer information systems, data communications, networking, systems analysis, computer programming, information assurance, IT project management or mathematics.

Experience

Three years of professional experience equivalent to an Information Technology Infrastructure, Programmer/Analyst or IT Project Coordinator P11 or one year equivalent to an Information Technology Infrastructure, Programmer/Analyst or IT Project Coordinator 12.

Alternate Education and Experience

Three years of experience as a computer programming supervisor or Information Technology

Supervisor may be substituted for the education and experience.

Additional Requirements and Information

View the job specification at:

Accommodations

If you require a reasonable accommodation to participate in the application or selection processes, please contact theADA coordinator ( for the agency that posted this position vacancy.

State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.

More details on benefits for our new hires are below:

Rewarding Work:State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state's military and veterans; rebuild our state's infrastructure; or support other state agencies through our fiscal, IT, and HR systems.

Insurance Benefits:The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees' annual salary (up to $200,000). The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. More information is available at

Retirement Programs:The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state's contributions fully vest after just 4 years. More information is available at

Vacation and Sick Leave:Eligible full-time employees receive between15 and 35 personal daysand 13 sick daysper year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions.

Paid Parental Leave:Eligible employees can take 12 weeks of paid leaveimmediately after a birth or adoption to allow needed time together at home with a new child.

Paid Holidays:Eligible employees receive 13 or 14 paid holidays each year including New Year's Eve and Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day.

Bonus Programs:Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums.

Military Pay Differential:Employees in the guard or reserves may also qualify for supplemental pay benefits if miliary pay during qualifying duty is less than normal state pay. Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual.

Tax-Advantaged Programs:In addition to 401(k) and 457 retirement accounts, the state also offers flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs that can help you save money by reducing your taxable income.

Student Loan Forgiveness:Working for the State of Michigan may allow you to participate in programs that forgive the balance of qualifying student loans. Please view Student Loan Information ( to help determine if you could qualify is available from the U.S. Department of Education.

Tuition Reduction:Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan.

Professional Development: To help develop your career, programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs.

Alternative and Remote Work Schedules:Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options that can help obtain the work-life balance that you seek.

Great Lakes and Great Times:Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park-just for starters. Our cities offer concerts and cultural events, storied sports teams, education hubs, vibrant downtowns, one-of-a-kind craft beverages, and renowned restaurants for every appetite. From urban centers to beach towns to the great outdoors, the opportunities are endless. With your state salary and benefits and Michigan's affordable cost of living, you can explore all that Michigan has to offer.

Updated: 2/28/24

01

INFOTMGR - Do you possess one of the following? A bachelor's degree or higher with at least 21 semester (32 term) credits in one or a combination of the following: computer science, data processing, computer information systems, data communications, networking, systems analysis, computer programming, information assurance, IT project management, or mathematics and at least three years of post-degree professional experience equivalent to an Information Technology Infrastructure or Programmer/Analyst P11 or one year equivalent to an Information Technology Infrastructure, Project or Programmer/Analyst 12. If so, please attach a copy of your official college transcripts. OR An associate's degree with 16 semester (24 term) credits in one or a combination of the following: computer science, data processing, computer information systems, data communications, networking, systems analysis, computer programming, project management, mathematics or equivalent; and at least two years of experience as an application programmer, computer operator, or information technology technician; and three years of professional experience equivalent to an Information Technology Infrastructure, Project, or Programmer/Analyst P11 or one year equivalent to an Information Technology Infrastructure, Project, or Programmer/Analyst 12. If so, please attach a copy of your official college transcripts. OR At least an educational level typically acquired through the completion of high school and at least four years of experience as an application programmer, computer operator, or information technology technician and three years of professional experience equivalent to an Information Technology Infrastructure, Project, or Programmer/Analyst P11 or one year equivalent to an Information Technology Infrastructure, Project, or Programmer/Analyst 12.

• Yes

• No

  02

How many years of experience do you have as a manager or supervisor of an IT Service Desk or Service Delivery Team?

• None

• 1-3 years

• 3-4 years

• 4-5 years

• More than 5 years

  03

If you indicated you have experience as a manager or supervisor of an IT Service Desk or Service Delivery Team, please describe that experience in this box and ensure it is clearly documented in your resume and cover letter.

04

How many years of experience do you have working in management or supervision of Information Technology personnel?

• None

• 1-3 years

• 3-4 years

• 4-5 years

• More than 5 years

  05

If you indicated you have experience in management or supervision of Information Technology personnel, please describe that experience in this box and ensure it is clearly documented in your resume and cover letter.

06

How many years of experience do you have as an analyst in an IT Service Desk enterprise equivalent to an Information Technology Infrastructure or Programmer Analyst?

• None

• 1-3 years

• 3-4 years

• 4-5 years

• More than 5 years

  07

If you indicated you have experience as an analyst in an IT Service Desk enterprise equivalent to an Information Technology Infrastructure or Programmer Analyst, please describe that experience in this box and ensure it is clearly documented in your resume and cover letter.

08

How many years experience do you have in IT Knowledge Management, (ex: Knowledge Centered Service)?

• None

• 1-3 years

• 3-4 years

• 4-5 years

• More than 5 years

  09

If you indicated you have experience in IT Knowledge Management, (ex: Knowledge Centered Service), please describe that experience in this box and ensure it is clearly documented in your resume and cover letter

10

How many years of experience do you have in reviewing and/or approving changes in the IT Change Management process?

• None

• 1-3 years

• 3-4 years

• 4-5 years

• More than 5 years

  11

If you indicated you have experience in reviewing and/or approving changes in the IT Change Management process, please describe that experience in this box and ensure it is clearly documented in your resume and cover letter.

12

Are you a current member of the DTMB Client Service Center staff?

• Yes

• No

  13

Please provide a detailed account of a time when you successfully coordinated the delivery of a service to customers. Your response should be attached to your online application in a document format not to exceed 1 page in length. If you have attached the document, indicate "attached" as your response to the box below. The narrative must include the following elements: Explain your role in gathering or negotiating the requirements of the service to be delivered, how you advocated for your team's needs in delivering the service, and how you measured the success of the service being delivered (specify any applicable KPIs).

14

Did you attach your cover letter, resume, and transcripts to your application?

• Yes

• No

  15

In accordance with federal law, all new employees must provide proof of eligibility to work in the United States within three business days of beginning employment. Can you, after employment, submit proof of your legal right to work in the United States?

• Yes

• No

Required Question

Employer

State of Michigan

Department

Technology, Management and Budget

Address

[email protected]

Elliott-Larsen Bldg., 2nd fl., 320 S. Walnut Street

Lansing, Michigan, 48909

Phone

Attn: HR Office

Website

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