Senior Medical Assistant/ Assistant Manager

Job Description

Job Description

Job SummaryAbout Us: Oakwayne Medical Center is a small, patient-centered medical practice dedicated to providing high-quality care in a compassionate and efficient environment. We value teamwork, professionalism, and a commitment to excellence in patient care. We are currently seeking a highly motivated and skilled Senior Medical Assistant / Assistant Manager to join our team and help support the daily operations of our practice while delivering exceptional patient care.

Position Overview: The Senior Medical Assistant / Assistant Manager will play a key role in the smooth operation of our medical practice. This dual-role position combines clinical responsibilities with managerial duties to ensure that both patient care and practice operations are running efficiently. The ideal candidate will have extensive experience as a medical assistant, strong leadership skills, and the ability to manage both patient-facing and administrative tasks.

Key Responsibilities:

Clinical Duties:

• Provide direct patient care, including taking vital signs, preparing patients for exams, assisting with procedures, and preparing and sterilizing medical equipment.
• Administer injections, medications, and perform basic laboratory tests as directed by physicians.
• Assist in minor procedures and ensure patient comfort and safety during exams or treatments.
• Obtain and document patient history, medical records, and other relevant information.
• Ensure proper handling, labeling, and storing of specimens for lab processing.
• Educate patients on medical procedures, treatments, medications, and post-care instructions.
• Maintain infection control standards and ensure cleanliness and organization of exam rooms and equipment.
• Coordinate patient flow to ensure timely appointments and reduced wait times.

Managerial Duties:

• Assist with overseeing the day-to-day operations of the practice, ensuring a smooth workflow and efficient patient care delivery.
• Supervise and train junior medical assistants and other support staff, providing guidance and mentorship to ensure quality care and operational efficiency.
• Schedule and coordinate patient appointments, ensuring appropriate patient load and staffing levels.
• Assist in the development and implementation of office policies and procedures to improve workflow and patient satisfaction.
• Monitor and manage inventory of medical supplies, ordering necessary items to prevent shortages and ensure cost-efficiency.
• Act as a liaison between clinical staff, physicians, and administrative teams to ensure effective communication and collaboration.
• Assist with billing, coding, and insurance verification tasks as needed.
• Address patient concerns and complaints in a professional and timely manner, escalating issues to the practice manager or physician as necessary.
• Ensure compliance with regulatory requirements (HIPAA, OSHA, etc.) and maintain accurate patient records in the electronic health record (EHR) system.

Qualifications:

• High school diploma or equivalent; Associate's degree or certification in Medical Assisting (CMA, RMA) preferred.
• Minimum of 3-5 years of experience as a medical assistant, with at least 1-2 years in a supervisory or leadership role.
• Strong knowledge of medical terminology, procedures, and patient care protocols.
• Experience with medical office management, including scheduling, inventory control, and insurance verification.
• Proficient with Electronic Health Record (EHR) systems and Microsoft Office Suite.
• Excellent communication, interpersonal, and organizational skills.
• Ability to multi-task in a fast-paced environment while maintaining attention to detail.
• Compassionate and patient-focused with a commitment to providing high-quality care.
• BLS/CPR certification required; additional certifications such as Phlebotomy, X-ray, or ECG preferred.
• Strong problem-solving skills and ability to handle sensitive and confidential information.

Benefits:

• Competitive salary based on experience.
• Paid holidays.
• Professional development opportunities.
• Friendly and supportive work environment.

How to Apply: Interested candidates are invited to submit a resume and cover letter outlining their qualifications and interest in the position to [email protected]

Oakwayne Medical center is an equal-opportunity employer. We encourage candidates from all backgrounds to apply.