Customer Service Representative

Job Description

Job Description

Paul Davis Restoration & Remodeling of Northwest Michigan is a full-service restoration & remodeling contractor, specializing in the mitigation and repair of damaged residential and commercial properties. We provide emergency response mitigation services, followed by total reconstruction of damage caused by water, fire, smoke and wind. We are an independently owned and operated company, part of the Paul Davis franchise system, which is the largest national network of full-service insurance restoration contractors.

We are looking for a part or full-time Project Coordinator/Customer Service Representative to join our Paul Davis Team. The Customer Service Representative will play a very important role in the success of our company. You will often be the first person to talk to a customer that just had a flood or fire at their home and you will provide reassurance to the property owner. A lot of times you may be the last person who talks to the customer when the job has been completed so you will then get to hear how thankful they are for your help.

Your responsibilities would include, but not be limited to:

• Professionally represent the Paul Davis principles of honesty and integrity at all times.
• Answer phones in office as needed.
• Take info from customers on new losses and input all data into the computer.
• Assist Estimators and Project Managers in office as needed.
• Maintain constant communication with customer, sub contractors, and project managers daily.
• Meet on a daily basis with project managers to go over jobs as needed.
• Inspect larger jobs with project manager so you can meet customer and know what job is.
• E-mail, scan, or fax necessary documents and update third party administrator (TPA) programs as needed.
• Assist in securing necessary permits and scheduling inspections.
• Assist in managing jobs to speedy conclusion.
• Professionally handle any and all complaints from customers.
• Assist in scheduling punch list completion, obtaining completion certificate and collecting funds.
• Maintain and update sub contractor list and documentation on regular basis.
• Schedule, plan and hold a yearly safety and sub contractor meeting with all sub contractors.
• Assist Management as needed.

Qualified candidates will have a proven track record in customer service, time management and leadership. Excellent communication, organizational and computer skills are a must.

Email resume & pay requirements to [email protected]