HVAC Regional Service Manager
The Regional Service Manager (RSM) will be responsible for managing technicians and administrative staff. In this position, the candidate will need to be an effective communicator as it is critical to the development of our operational team and quality of support we provide to our customers.
What Makes Nextech Different?
- Excellent Health Insurance options including a FREE employee only option
- Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options
- FREE life insurance equal to your annualized pay rate
- 401k with a 50% match up to the first 5% of your contributions
- 7 paid Holidays
- 2 paid Personal days
- 10 paid Vacation days
- Recruiting and development of administration team
- Delivery of all company goals and metrics
- Provide customer satisfaction
- Dispatcher on-boarding
- Evaluate and perform annual reviews with Operations Manager approvals
- Review company reports and share with team
- Communicate needs to field teams (Dispatchers, ASM's, Operations Manager, and VP's)
- Escalation point for callbacks
- Successfully promote company's image, appearance, and reputation
- Manage customer relationships for assigned area
- Maintain and communicate weekly activity schedule
- Ensure efficient and well-planned scheduling of all calls
- Ensure area meets or exceeds customer and company SLA requirements
- Manage dispatchers and ensure company systems and procedures are followed
- Bottom line accountability for assigned divisions
- Manage labor and material costs
- Support ASM and the development of technicians
- Excellent interpersonal and communication skills, both written and oral
- Deliver high level of customer service on a consistent basis
- 5 years of field technical HVAC experience or equivalent business experience
- HVAC Management Experience
- Technical knowledge necessary to provide value to our technicians and customers
- Extremely high level of urgency to resolve problems
- High level of computer skills
- Ability to build rapport with clients
- Proven track record in prior role
- Level personality with a drive for success
- Ability to focus on desired results
- Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines
- Ability to adapt to very fast-paced environment and deadlines
- Strong attention to detail
- Able to operate a computer and other office productivity machinery, such as a copy machine, telephone and computer printer.
- Able to sit at a computer for up to 8 hours
Recommended Jobs
Election Protection Community Organizer
Job Description Job Description Position Title: Election Protection Organizer Organization: MOSES (Metropolitan Organizing Strategy Enabling Strength) Location: Metro Detroit, MI (with state…
Engineering Manager
Job Description Job Description Engineering manager 120-150k $500/month (net) car allowance Bonus potential 15% (pro-rated in 2027 based on date of hire in 2026) Duties in this role: …
Remote Resin Account Manager | Strategic Business Growth
A leading polymer solutions provider is seeking an Account Representative for West Michigan. The role involves driving resin-based product sales by building key customer relationships, addressing thei…
Global Account Manager (GAM)
Company: Cogent Communications is a multinational, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market unde…
Sonographer (Echo / Vasc) or(Gen/Vasc)
Job Description Job Description Join TridentCare - The Nation's Leading Mobile Diagnostics Company At TridentCare, we provide exceptional mobile diagnostic services to our patients. As a mob…
Voter Registration Clerk
Voter Registration Clerk Company Overview : The City of Auburn Hills is a distinguished leader in southeast Michigan, known not only for its high-technology parks but also for having world-renown…
Senior Manager - Regulatory Submission Compliance
The Senior Manager— CMC Regulatory Submission Compliance is responsible for aligning the regulatory landscape with country-specific requirements and supporting clinical regulatory submission activiti…
CNC Programmer / Setup
Job Description Job Description Benefits: ~401(k) ~401(k) matching ~ Bonus based on performance ~ Company parties ~ Competitive salary ~ Dental insurance ~ Health insurance ~ Oppor…
Configuration Planning Specialist
Responsibilities for this Position Position Title: Configuration Planning Specialist Location: Sterling Heights, MI, United States Category: Supply Chain/Materials/Warehousing Job Ty…
Registered Nurse (RN) - Full Time-Nights: Psychiatric Intensive Care Unit
Responsibilities HAVENWYCK HOSPITAL (a UHS facility) Havenwyck Hospital is a Joint Commission-accredited and licensed psychiatric hospital, overlooking Lake Galloway in Auburn Hills, Michigan. …