Services associate

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Patient Services Associate

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Job Summary

Responsible for arriving, scheduling and closing appointments and supporting clinic operations. Provide and promote exceptional customer service for referring physicians, patients and their families served at the Kellogg Eye Center

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings
  
  

Responsibilities *

• Provide check in and check out services to patients
• Schedule new and return visits determining appropriate sub- specialty within a clinic based on symptoms described and urgency of the appointment request
• Schedule patients for consultations in other clinic diagnostic studies and ambulatory surgery, determining the sequence and coordinating times
• Instruct patients on preparations needed for appointments
• Maintain and update appointment schedules based on change in availability of medical and other professional staff
• Complete financial documents including type of visit, reason for service, charge for service and diagnostic code
• Collect cash and credit card payments from patients using established guidelines to determine patient pay portion, insurance portion or professional courtesy
• Provide information to patients regarding billing procedures
• Determine the necessity within established guidelines for immediate attention conditions of an emergent nature
• Reconcile clinic cash collections daily and making deposit null Accept records and perform document imaging
• Assist in scheduling patients for outpatient surgery
• Manage referral and pre-service work queues
• Other duties as necessary and directed by manager
  
  

Required Qualifications *

• High school graduate or equivalent education
• Excellent attendance record
• Excellent organizational and interpersonal skills
• A professional and positive image when interacting with patients, faculty and staff, and have excellent grammar and communication skills.
• Excellent time management skills
• Able to work independently and as an integral part of a team
• Able to share work processes and support the training of new staff
  
  

Desired Qualifications *

• Associate or bachelors Degree
• Experience or knowledge in the field of ophthalmology
• Previous experience with MiChart (Epic) or other electronic medical record (EMR)
• Experience working within a large, complex health care setting null Proficient in programs and applications for reporting of metric data null Familiarity with University policies and KEC guiding principles that promote Caring, Teamwork, Integrity and Innovation
  
  

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes ( .

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.

Job Detail

Job Opening ID

267887

Working Title

Patient Services Associate

Job Title

Patient Services Associate

Work Location

Michigan Medicine - Ann Arbor

Ann Arbor, MI

Modes of Work

Onsite

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Nonexempt

Organizational Group

Um Hospital

Department

MM KEC Comprehensive

Posting Begin/End Date

10/27/2025 - 11/11/2025

Salary

$41,600.00 - $53,352.00

Career Interest

Service Employees Intl Union (SEIU)

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If you have questions about this posting, please contact [email protected]