Telematics Field Support Technician

Job Description

Job Description

Job Summary: Partner with Guidepoint vehicle services team to onboard new customers on Guidepoint’s vehicle telematics systems at their place of business. Perform device installation, technical product training, installation quality tests, and troubleshooting. Travel estimated at less 20%, concentrated in the Midwest Detroit Metropolitan region of the continental US, but may expand with Guidepoint Systems' growth.

Job Elements:

*Install Guidepoint electronic tracking systems in late model vehicles at customer facilities and local car dealerships in the Detroit Metropolitan area. Requires knowledge of vehicle electrical systems, trim panel removal and “as found” replacement, and physical installation of devices safely to vehicle IP structure.

*Troubleshoot and resolve system issues, including cell, GPS, CAN bus, and phone/web app functionality.

*Perform product technical training for customers, including device setup, registration, phone app, and web app use.

*Install and/or supervise product installations by outside installer partners as required.

*Coordinate and schedule ‘preload’ events on site at the customer with the Guidepoint sales team, including coordination of resources, itinerary, scheduling of activities, coordinating support resources, and travel.

Qualifications: 3-5 years working with installation and testing of automotive aftermarket electronics systems. Able to complete basic installation of electronic devices in a vehicle using a pass-through OBD wire harness. Knowledge of basic electrical concepts is required. Prior technician experience is preferred. Knowledge of PC data logging tools is a plus.

Excellent verbal communication skills are required, as customer contact will be frequent. The ability to schedule and coordinate activities, resolve issues, and leverage Guidepoint’s technical support network is essential to the role.

Guidepoint Systems is a leading provider of automotive telematics systems for over twenty years. We are looking for a person with the right mix of technical, communication, and hands-on skills to support our growing customer base, consisting primarly of US auto dealerships in the continental US.

Company Description

Guidepoint Systems is a leading provider of automotive telematics systems for over twenty years. We are looking for a person with the right mix of technical, communication, and hands-on skills to support our growing customer base, consisting primarly of US auto dealerships in the continental US.